Quang Ninh Customs launches Customer Satisfaction Assessment Survey System

By Quang Hung/ Huyen Trang

08:35 | 08/05/2021 Customs Follow english.haiquanonline.com.vn on

VCN - Quang Ninh Customs on May 5, 2021 piloted the "Customer Satisfaction Assessment Survey System” for civil servants under Quang Ninh Customs Department in the implementation of customs procedures".

	Quang Ninh Customs removes problems for coal and clinker firms
	Quang Ninh Customs Department overcomes difficult year to support businesses
	Quang Ninh customs launches online public services

Thai Son Technology Development Co., Ltd guides the running of the system.

Given by the “Customer Satisfaction Assessment Survey System” for civil servants under Quang Ninh Customs Department in the implementation of customs procedures, the unit will inform enterprises about policies and regulations as well as listen to their assessment for service of civil cadres, Deputy Director of Quang Ninh Customs Department Trinh Van Nhuan said

The system is launched to improve the quality of Customs-Business partnership, contribute to boosting the reform of administrative procedures, preventing troublesome acts of harassment, and improve the service quality of customs officers in duty performance.

On May 15, Quang Ninh Customs Department will officially run the system.

Previously, on May 4, 2021, Thai Son Technology Development Company Limited instructed the information and technology team to test the system.

The system helps assess the satisfaction level with the service quality of customs officers, teams, working groups, and customs branches according to five levels: very satisfied; satisfied; normal; unsatisfied; very unsatisfied.

After completing the customs procedures for each shipment, enterprises conduct a satisfaction assessment on the customs declaration software (ECUSVNACCS).

The results will be sent to the Customer Satisfaction Assessment Survey System at Quang Ninh Customs Department to receive comments and recommendations of the business community.

Quang Ninh Customs: Sharing information about import-export enterprises to prevent violations

At the same time, Quang Ninh Customs will inspect, verify and strictly handle all acts of trouble, harassment, negativity, delays and violations (if any) in the duty performance customs officers and those whose are assessed “unsatisfied" or "very unsatisfied" and send feedback on handling results to enterprises.

By Quang Hung/ Huyen Trang

Tags:

Related News

Researching and proposing amendments to 2014 Customs Law to meet the requirements of innovation

11:18 | 20/01/2025 Customs

VCN - After 10 years of implementation, the Customs Law has been effective in reforming administrative procedures and protecting national sovereignty. However, in the context of innovation requirements, it is necessary to continue reforming specialized inspections and focusing on digital transformation.

Quang Ninh Customs: making efforts to help businesses improve compliance

16:47 | 31/12/2024 Customs

VCN - Quang Ninh Customs Department has synchronously deploys support activities, guidance, answers questions, provided information, and warned of risks to help businesses proactively prevent and avoid violations, and voluntarily improve their compliance with customs laws.

Flexible and proactive when exchange rates still fluctuate in 2025

11:03 | 30/12/2024 Finance

VCN - In the last days of 2024, as many forecasts, the US Federal Reserve (Fed) continued to cut interest rates, pushing the USD index up, creating pressure on domestic exchange rates. Therefore, domestic exchange rate management policies need to continue to be flexible and appropriate, thereby supporting businesses in import and export.

Enterprises focus on Tet care for employees

18:59 | 22/12/2024 Headlines

VCN - Tet bonuses are always an issue that receives special attention from employees at the end of each year. This year, the economy is facing many difficulties, many enterprises in the southern provinces have announced Tet bonuses, reflecting their tireless efforts to ensure the rights of employees.

Latest News

Vietnam Customs forms implementation task force on developing customs procedures

16:29 | 15/02/2025 Customs

VCN - Decision 135/QD-TCHQ, recently issued by the General Department of Vietnam Customs, establishes a task force to develop and implement new customs procedures. The task force will be headed by Deputy Director General Au Anh Tuan.

Quang Tri Customs launches business support initiatives

16:29 | 15/02/2025 Customs

VCN - Quang Tri Customs considers the business community as partners, continuing to facilitate import-export, immigration, investment and tourism activities in the area.

Hai Phong Customs’ revenue rises about VND 1,000 billion

14:52 | 14/02/2025 Customs

VCN- In the first month of the year, Hai Phong Customs' revenue increased by nearly VND1,000 billion.

Administrative reform: Khanh Hoa Customs delivers impressive results

14:52 | 14/02/2025 Customs

VCN - The Khanh Hoa Customs Department achieved a "good" ranking among the six vertical agencies in Khanh Hoa Province, with an administrative reform index of 91.28%.

More News

GDVC sets goal of widely disseminating Customs policies

07:49 | 12/02/2025 Customs

VCN – The General Department of Vietnam Customs (GDVC) has issued a plan to disseminate and educate the law; and support and provide information in 2025.

Hai Phong Customs sets out 15 tasks to achieve the revenue target of VND 72,000 billion

10:12 | 11/02/2025 Customs

VCN – Hai Phong Customs Department has issued Directive No. 624/CT-HQHP dated January 21, 2025 on drastically implementing solutions to facilitate trade, improve the effectiveness of state management, and strive to achieve the revenue target of 2025.

Over 1,500 customs declarations processed by Hai Phong Customs during Tet

14:36 | 10/02/2025 Customs

VCN - Hai Phong Customs Department processed 1,547 customs declarations during the Tet holiday period

Hai Phong Customs strives to perform tasks from the beginning of the year

08:45 | 09/02/2025 Customs

VCN – Hai Phong Customs Department has actively and effectively implemented solutions to accomplish tasks and achieve targets.

Ho Chi Minh City: Foreign visitors spend more than VND1,500 billion to buy goods upon exit

10:01 | 07/02/2025 Customs

VCN - According to the Ho Chi Minh City Customs Department, in 2024, the unit refunded VAT on goods that foreigners and oversea Vietnamese residents brought with them when leaving the country with a value of over VND1,540 billion.

3,500 customs declarations handled in Lang Son over Tet

09:57 | 06/02/2025 Customs

VCN - During the 2025 Lunar New Year (Year of the Snake), Lang Son Customs Department processed nearly 3,500 customs declarations valued at over US$306 million.

Hai Phong Customs processes more than 1,500 declarations during 2025 Lunar New Year holiday

14:09 | 05/02/2025 Customs

VCN - During the 2025 Lunar New Year holiday, Hai Phong Customs Department processed 1,547 declarations.

US$10.5 million in trade flows through Binh Duong Customs during Tet During the 2025 Lunar New Year

14:08 | 05/02/2025 Customs

VCN - During the 2025 Lunar New Year holiday, the Binh Duong Customs Department arranged for staff to be on duty, ensuring quick and timely customs clearance, helping import and export businesses avoid interruptions and maintaining a smooth flow of goods.

Proactive customs measures for express parcels: Tightening control over import-export goods

22:09 | 27/01/2025 Customs

VCN - International express delivery companies are the main entities responsible for handling import and export customs procedures on behalf of the recipients. The Express Customs Branch (HCM City Customs Department) has been proactive in introducing various measures to both promote trade and maintain strict control over import and export goods

Your care

Latest Most read

Vietnam Customs forms implementation task force on developing customs procedures

16:29 | 15/02/2025 Customs

Decision 135/QD-TCHQ, recently issued by the General Department of Vietnam Customs, establishes a task force to develop and implement new customs procedures.

Quang Tri Customs launches business support initiatives

16:29 | 15/02/2025 Customs

Quang Tri Customs considers the business community as partners, continuing to facilitate import-export, immigration, investment and tourism activities in the area.

Hai Phong Customs’ revenue rises about VND 1,000 billion

14:52 | 14/02/2025 Customs

VCN - Notably, the revenue in January increased by VND 883 billion (or 16.7%) compared to the same period in 2024.

Administrative reform: Khanh Hoa Customs delivers impressive results

14:52 | 14/02/2025 Customs

The Khanh Hoa Customs Department achieved a "good" ranking among the six vertical agencies in Khanh Hoa Province, with an administrative reform index of 91.28%.

GDVC sets goal of widely disseminating Customs policies

07:49 | 12/02/2025 Customs

VCN - Additionally, the GDVC aims to unify the direction and coordination within and outside the industry on the dissemination and education of laws for customs officials; to support, and provision of information to relevant organizations and individuals.