Employing VRT in transferring knowledge on customs professions

VCN – Human resource training and development coupled with technological development and putting people at the center of development are prominent contents discussed throughout the Technology Conference and Exhibition 2023 of the World Customs Organization taking place in Hanoi, Vietnam from October 10-12, 2023, Customs Magazine had an interview with Mr. Larry Liza, Director of the World Customs Organization, East & Southern Africa, Regional Office for Capacity Building (WCO ESA ROCB) about the contents.
Exchange and share information and data between Vietnam Customs and Intel Corporation Exchange and share information and data between Vietnam Customs and Intel Corporation
Tay Ninh Customs meets and dialogues directly with businesses in industrial zones Tay Ninh Customs meets and dialogues directly with businesses in industrial zones
Continue close cooperation between Vietnam and US Customs Continue close cooperation between Vietnam and US Customs
Employing VRT in transferring knowledge on customs professions

Larry Liza, Director of the World Customs Organization, East & Southern Africa, Regional Office for Capacity Building (WCO ESA ROCB). Photo: Tran Anh

What do you think about the role of technology in the Customs?

Technology is actually key and has continued to advance over the years in every other institution, organization, and field. Accordingly, they have taken advantage of the technology to successfully implement their functions and customs in particular. We used manual processes for many years and now technology has helped us ensure automation of customs processes. So this is the best gift with the technology.

With automation, you have greater trade facilitation, greater customs modernization, mobilization of revenue, greater compliance, efficiency in managing education and knowledge transfer methods, as well as the key to data exchange and information sharing. So technology remains key, I would say mainly for automation, which leads to modernization and revolution of customs processes.

Could you share some popular ways to transfer professional knowledge on customs management, that customs authorities are applying?

The easiest way to transfer customs knowledge or the most popular one is e-learning. We have had a lot of physical classes but more than ever we are leveraging technology more and more for e-learning courses and modules where you can simply take your phone and read and learn as a customs officer, anytime and anywhere with internet-connected devices such as smartphone, Ipad, computer…

But another key one the more recent technology such as virtual reality training (VRT) that has been used a lot in the transfer of knowledge because it keeps you in a student or anyone needing knowledge in that space, a virtual space where you are able to experience in the field without actually going there. So I can be seated here and wearing my VR equipment and getting the simulation of a container in a port or an airplane or a ship and somewhere else. So VRT in e-learning, is really important and is really continually coming up.

What is the most impressive technology Customs authorities should apply to achieve high efficiency in customs management?

We recognize that for instance in East and Southern Africa and globally we have different customs management systems. We have an Automated System for Customs Data (Asycuda) which is used globally. We have UNIPASS which is also coming up.

We have different countries like Kenya, Mauritius, and South Africa that have their own systems. But what is more important is just seeing how all these systems work so efficiently, so seamlessly.

So my hope is continued integration of the systems, continued development of the systems, but more importantly integration of risk management and artificial intelligence in all the customs management systems that can allow greater information sharing and greater data sharing for greater technological advancement and modernization of customs administrations.

Could you share your feelings about the organization of the “2023 WCO Technology Conference and Exhibition” by Vietnam customs in Hanoi, Vietnam?

This event is very emotional for me. I was born and brought up in Kenya in the late 80s and early 90s. We used to watch movies, you know, in the Chuck Norris movies, and most of the movies were based on Vietnam and the war that had been taking place in Vietnam. And that is what we were conditioned to think.

But when I came here, I was so impressed with the development of Vietnam, the beauty of the country, and the people. And the organization of this conference is just the best ever. Vietnam is a cultural phenomenon with beautiful people, kindness, wonderful, clean environment. The cuisine is wide, continental, and diversified.

But I think the most important thing that I have seen here is the heart of the people. Everyone looks at you and smiles. I just want to come back to Vietnam on holiday. This is the best IT conference that I have ever attended in my life.

Thank you very much!

By Huyen Trang

Related News

Implementing the SAFE framework in Vietnam: Assessment through the lens of international standards

Implementing the SAFE framework in Vietnam: Assessment through the lens of international standards

VCN - In June 2005, the World Customs Organization (WCO) developed and adopted the SAFE Framework of Standards to Secure and Facilitate Global Trade. The SAFE Framework plays a crucial role in encouraging countries to modernize, enhance security, and facilitate trade within global supply chain management and Authorized Economic Operator (AEO) programs. This approach introduces a comprehensive method for cross-border goods management and promotes closer cooperation between Customs, businesses, and stakeholders. The Customs News presents a two-part series on implementing the SAFE Framework in Vietnam.
Vietnam Customs attends WCO’s flagship conference

Vietnam Customs attends WCO’s flagship conference

VCN - The 2024 World Customs Organization (WCO) Technology Conference and Exhibition with the theme “Digital Frontiers: Customs Embracing Innovation with Traditional and New Partners” hosted by Brazil’s Secretariat of the Federal Revenue, took place from November 12-14, 2024 in Rio De Janeiro, Brazil.
Plastic exporters interested in converting to recycling technology

Plastic exporters interested in converting to recycling technology

VCN - The Vietnamese plastics industry is facing major challenges in terms of plastic waste and recycling needs. Secretary General of the Vietnam Plastics Association Huynh Thi My (pictured) shared important information about the transformation in production of plastics enterprises to meet increasing export demands.
Truly comprehensive finance: supporting micro and small enterprises

Truly comprehensive finance: supporting micro and small enterprises

VCN - To effectively support micro and small enterprises, Dr. Nguyen Duc Kien (pictured), former Deputy Chairman of the National Assembly's Economic Committee, former Head of the Prime Minister's Advisory Group, and Chairman of the Scientific Council of the Institute for Digital Economic Development Strategy (IDS), suggests that specific and specialized solutions and policies are needed to enhance these businesses' access to capital and technology.

Latest News

Appointment of new Directors for the Customs Reform and Modernization Board and Anti-Smuggling and Investigation Department

Appointment of new Directors for the Customs Reform and Modernization Board and Anti-Smuggling and Investigation Department

VCN - On November 21, 2024, at the headquarters of the General Department of Vietnam Customs, Director General Nguyen Van Tho presided over the ceremony to announce the appointment of new leaders for the Customs Reform and Modernization Committee and the Anti-Smuggling Investigation Department.
Binh Duong Seaport Customs Branch supports and facilitates enterprises

Binh Duong Seaport Customs Branch supports and facilitates enterprises

VCN – Binh Duong Seaport Customs Branch (Binh Duong Customs Department) upgrades technology and modern equipment, creating conditions for businesses to clear goods quickly and effectively.
Promoting Vietnam-Laos Customs cooperation

Promoting Vietnam-Laos Customs cooperation

VCN - On November 19, 2024, in Hanoi, Vietnam Customs held the Vietnam - Laos Customs Directors General Conference.
Ho Chi Minh City: Imported gasoline, iron and steel greatly affect state budget revenue

Ho Chi Minh City: Imported gasoline, iron and steel greatly affect state budget revenue

VCN - Carrying out customs procedures for special imported goods, such as iron and steel, gasoline, Saigon Port Customs Sub-department, Region 3 is expected to generate large revenues, but the state budget revenue from these two items has decreased sharply.

More News

Quang Nam Customs facilitates trade and increases revenue

Quang Nam Customs facilitates trade and increases revenue

VCN – Goods imported and exported across Quang Nam province’s border gates surges in the second half of the year. Quang Nam Customs Department has implemented solutions to facilitate enterprises, increasing the State revenue.
Quang Tri Customs: Revenue from imported coal plunges

Quang Tri Customs: Revenue from imported coal plunges

VCN - Coal and wood of all kinds are items that contribute greatly to the state budget revenue of Quang Tri Customs Department, but are fluctuating in a downward direction.
Closely control imported products traded via e-commerce

Closely control imported products traded via e-commerce

VCN – The General Department of Vietnam Customs has directed local customs departments to strengthen control and supervision for imported goods traded via e-commerce.
Mong Cai Customs sets new record in revenue collection

Mong Cai Customs sets new record in revenue collection

VCN - The Mong Cai Border Gate Customs Branch, under the Quang Ninh Customs Department, has set a new record for the highest state revenue collected to date.
Lao Cai Customs attracts over 100 new businesses for customs procedures

Lao Cai Customs attracts over 100 new businesses for customs procedures

VCN - Compared to the same period in 2023, the number of businesses handling procedures at Lao Cai border gate customs branch (under Lao Cai Customs Department) has grown by 109 companies.
Da Nang Customs joins efforts to establish free trade zone proposal

Da Nang Customs joins efforts to establish free trade zone proposal

VCN - The Da Nang Customs Department is actively collaborating with local authorities and agencies to develop a proposal for the Da Nang Free Trade Zone (FTZ), aiming to drive new economic growth for both the city and the wider region.
Quang Ninh Customs sees revenue boost of nearly VND 900 Billion from new enterprises

Quang Ninh Customs sees revenue boost of nearly VND 900 Billion from new enterprises

VCN - Efforts to attract and support businesses have significantly boosted state revenue for the Quang Ninh Customs Department, thanks to a proactive approach in facilitating customs procedures.
Roadmap set for pilot program of smart border gate initiative

Roadmap set for pilot program of smart border gate initiative

VCN - The General Department of Vietnam Customs has been appointed as the lead agency to implement the tasks outlined in the Prime Minister’s Decision No. 865/QD-TTg, dated August 17, 2024, which approves the pilot program to establish smart border gates at specialized goods transport routes around markers 1119-1120 and markers 1088/2-1089 within the Huu Nghi (Vietnam) – Youyi Guan (China) international border gates.
Hanoi Customs partners with businesses to boost import-export activities

Hanoi Customs partners with businesses to boost import-export activities

VCN - After a decade of fostering customs-business partnerships, Hanoi Customs Department has developed three collaborative models: Customs-Business Partnership, Customs-Import and Export Service Provider, and Customs-Business Association.
Read More

Your care

Latest Most read
Appointment of new Directors for the Customs Reform and Modernization Board and Anti-Smuggling and Investigation Department

Appointment of new Directors for the Customs Reform and Modernization Board and Anti-Smuggling and Investigation Department

Director General Nguyen Van Tho presided over the ceremony to announce the appointment of new leaders for the Customs Reform and Modernization Committee and the Anti-Smuggling Investigation Department.
Binh Duong Seaport Customs Branch supports and facilitates enterprises

Binh Duong Seaport Customs Branch supports and facilitates enterprises

VCN - According to Binh Duong Seaport Customs Branch, the branch has processed import and export procedures for over 600 enterprises, up 41% compared to the same period of the year, with import and export turnover of US$431 million, up 12.3% year-on-year.
Promoting Vietnam-Laos Customs cooperation

Promoting Vietnam-Laos Customs cooperation

VCN - In his opening speech at the conference, on behalf of Vietnam Customs, Director General Nguyen Van Tho warmly welcomed Director General Phoukhaokham Vannavongxay, and the high-ranking delegation of Laos Customs for visiting and working with Vietnam
Ho Chi Minh City: Imported gasoline, iron and steel greatly affect state budget revenue

Ho Chi Minh City: Imported gasoline, iron and steel greatly affect state budget revenue

VCN - According to the Saigon Port Customs Sub-department, Region 3, the State budget revenue from gasoline accounts for about 80% of the Sub-department's revenue.
Quang Nam Customs facilitates trade and increases revenue

Quang Nam Customs facilitates trade and increases revenue

VCN - Ky Ha Seaport Customs Branch has processed customs clearance for dozens of import and export shipments of goods across Chu Lai port, the branch has implemented many solutions to allocate human resources to support and facilitate businesses.
Mobile Version