Focusing on human training to meet digital transformation requirements

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	Enhance export skills training through e-commerce

Customs officers of Quang Ninh Customs Department at work. Photo: Thai Binh.

First, promoting communication work, raising awareness and digital skills, and increasing interaction with people and businesses to improve awareness and digital skills for customs officers and officials in all levels and fields widely through many different channels, encouraging increased interaction between customs officials and civil servants interacting with people and businesses by using digital technology.

Promoting communication to people and businesses that use the information technology system of the General Department of Customs through mass media, email, and online mobile applications.

Second, promoting research and application of technologies of the Fourth Industrial Revolution in accordance with state management practices on customs.

Proactively researching technologies of the Fourth Industrial Revolution and applying them in State management of customs such as: Internet of Things (IoT), Big Data (Bigdata), Cloud Computing (Cloud computing) and Artificial Intelligence (AI).

Strengthening cooperation with businesses, organizations, universities, and technology research centers of the Fourth Industrial Revolution in State management of customs.

Third, ensuring resources to deploy digital transformation, specifically strengthening cohesion and coordination with agencies and units specialized in information technology and security.

Speeding up training and improving the quality of human resources in information technology, focusing on information technology management leaders and officers specialized in analysis, design, development and maintenance to ensure the system and officers directly using the system through the deployment of application systems.

The General Department of Customs will continue to improve the process of recruitment, training, planning and appointment and placement of staff to overcome the lack of highly qualified information technology officers.

Arranging civil servants specialized in information technology in association with the functions and tasks of the unit, based on the standards of expertise and qualifications of officers; researching and proposing to competent authorities to promulgate reasonable remuneration regimes for officers working in digital transformation.

Fourth, promoting cooperation, share experiences and strengthening international cooperation, learning from the experiences of Customs of advanced countries to boost the application of technological solutions in construction and implementation of customs information technology systems.

Fifth, developing financial solutions to ensure effective and legal use of state budget capital in digital transformation work; taking support and aid from countries, international organizations, domestic and foreign partners in the process of implementing information technology applications; mobilizing resources to implement information technology application projects with the view that information technology application is the foundation for realizing the Customs Development Strategy until 2030.

Sixth, solutions for organizing, directing, operating and managing the implementation of the digital transformation plan are also applied to follow the approved plan.

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Strengthening coordination with State management agencies and relevant organizations to effectively implement information technology applications in the customs field; regularly and periodically checking and evaluating the implementation of digital transformation and inadequacies to have timely solutions.