Enterprises satisfied with the public service quality of Quang Ninh Customs

VCN – Through public service quality assessments by Customs officers in customs process, many enterprises indicated they are satisfied with the performance of Quang Ninh Customs officers.
Quang Ninh Customs supports businesses in digital transformation Quang Ninh Customs supports businesses in digital transformation
Quang Ninh: Accelerating import-export activities at industrial parks Quang Ninh: Accelerating import-export activities at industrial parks
Quang Ninh Customs collects more than VND5,245 billion in State revenue Quang Ninh Customs collects more than VND5,245 billion in State revenue
Enterprises satisfied with the public service quality of Quang Ninh Customs
Officers of Mong Cai Border Gate Customs Branch inspect goods at Border Crossing km 3+4. Photo: T.B

According to Quang Ninh Customs Department, the Service Quality Assessment System of Customs officers in customs processes, Quang Ninh Customs Department recorded 20,738 evaluation votes of 646 businesses, accounting for 88% of importers and exporters, an increase of 25% in the number of enterprises compared to the initial period of running the system.

The operation and processing of information of the enterprise on the system has become a key channel on obtaining feedback from the business community regarding Customs activities.

The assessment of the business community helps to further improve the service quality of the Customs for businesses, contributing to enhancing the Customs Department Competitiveness Index (CDCI) and the Department and District Competitiveness Index (DDCI).

The management, operation and processing of information on the system has been implemented in a comprehensive manner at the department and branch levels.

The customs units have met targets such as easily using, assessing and analyzing data to provide information, satisfying requirements in performing task of each unit and directions by the department’s leaders.

Speaking to Customs News, representatives of businesses said they are satisfied with the service attitude of Quang Ninh Customs officers.

The running of the Service quality assessment system of Quang Ninh Customs officers has helped businesses easily access and send feedback to the Customs, said representatives of enterprises.

After the customs clearance process, businesses can send feedback immediately to the Customs via the system.

Enterprises satisfied with the public service quality of Quang Ninh Customs
Busineeses easily access and send feedback on the system.

On May 15, the department officially launched the Service Quality Assessment system of Quang Ninh Customs officers.

The system helps to assess the satisfaction level with the service quality of Customs officers, teams/working groups, and customs branches under five levels; Very Satisfied; Satified, Somewhat Satisfied; Dissatisfied; Very dissatisfied.

After finishing the customs processes for each shipment, businesses will conduct their assessment on the Customs declaration software.

The assessment will be sent to the system of Quang Ninh Customs Department to get comments and suggestions from the business community.

Quang Ninh Customs Departement has inspected, verified and sanctioned acts of negativity and harassment in public duty of customs officers for those who assessed “very unsatisfied” by businesses and sent handling results to the businesses.

By Quang Hung/Ngoc Loan

Related News

Proactive in dealing with exchange rate pressure

Proactive in dealing with exchange rate pressure

VCN - Recently, the State of Bank (SBV) withdrew VND 30,000 billion through the T-bills channel, contributing to reducing exchange rate pressure. This is just one of the moves of the monetary policy management agency to stabilize the foreign exchange market, contributing to supporting the macro economy as well as import-export business activities of enterprises.
Meets standards to attract FDI into supporting industries

Meets standards to attract FDI into supporting industries

VCN - When choosing Vietnam as an attractive investment destination in the supporting industry, foreign investors not only expect a vibrant market but also desire a favorable investment environment and smooth administrative procedures.
Bright spots at the beginning of the year

Bright spots at the beginning of the year

VCN - Production and business activities of enterprises have been vibrant since the first days of the year, thanks to which, many economic indicators in the first 2 months of 2024 are positive and positive. This is the fulcrum of trust and motivation for businesses to continue to develop.
Numerous growth drivers, opening opportunities for enterprises

Numerous growth drivers, opening opportunities for enterprises

VCN - That is the appraisal given by experts at the seminar "HUBA Entrepreneurs' Coffee" under the theme: "Vietnam and HCMC's Economy in 2024 - Issues of interest to entrepreneurs," which took place on March 9, organized by the Ho Chi Minh City Business Association (HUBA).

Latest News

Can Tho City Customs Department’s revenue increases by 85%

Can Tho City Customs Department’s revenue increases by 85%

VCN – The revenue from items such as coal, machinery and equipment, electronic products and imported components increase, improving the revenue of Can Tho Customs Department.
Off – Airport Cargo Terminal facilitates import and export enterprises

Off – Airport Cargo Terminal facilitates import and export enterprises

VCN - The method of importing and exporting goods through Off – Airport Cargo Terminal will help businesses to save time and costs of transporting goods to the airport, reduce time of carrying out customs procedures, and increase the speed of international goods transportation…
Quang Tri Customs makes great effort to foster imports and exports across area

Quang Tri Customs makes great effort to foster imports and exports across area

VCN – Quang Tri Customs Department determines that accompanying businesses is a requirement and responsibility to support businesses in overcoming difficulties, contributing to the socio-economic development in the area.
Director of HCM City Customs Department Dinh Ngoc Thang is appointed Deputy Director General of Vietnam Customs

Director of HCM City Customs Department Dinh Ngoc Thang is appointed Deputy Director General of Vietnam Customs

VCN - On March 27, 2024, at the headquarters of General Department of Vietnam Customs, the Ministry of Finance held a conference to announce the Decision to appoint Mr. Dinh Ngoc Thang, Director of HCM City Customs Department to the position of Deputy Director General of Vietnam Customs. Deputy Minister of Finance Nguyen Duc Chi chaired the conference.

More News

Propose to extend customs clearance time across La Lay International Border Gate

Propose to extend customs clearance time across La Lay International Border Gate

VCN - The People's Committee of Quang Tri province has sent an official dispatch to the Government Committee of Salavan province (Laos) on changing working hours at the pair of international border gates of La Lay (Dakrong district) and La Lay (Salavan province).
Imported goods increased, customs clearance was slow at Huu Nghi international border gate

Imported goods increased, customs clearance was slow at Huu Nghi international border gate

VCN - Information from border gates in Lang Son province, in recent days, the number of imported goods and vehicles entering Vietnam through Huu Nghi international border gate has increased, leading to slow customs clearance activities.
Pilot customs clearance for passengers using passports and entry and exit permits across Bac Luan II Bridge

Pilot customs clearance for passengers using passports and entry and exit permits across Bac Luan II Bridge

VCN – Mong Cai City People’s Committee has just piloted customs clearance for passengers using passports and entry and exit permits across Mong Cai International Border Gate in Bac Luan II Bridge on Saturday and Sunday.
Hai Phong and Quang Ninh Customs Departments promote cooperation

Hai Phong and Quang Ninh Customs Departments promote cooperation

VCN – The cooperation between Hai Phong and Quang Ninh Customs Departments has achieved many practical and effective results.
HCM City: Export production and processing enterprises drop sharply

HCM City: Export production and processing enterprises drop sharply

VCN - The number of processing and export production enterprises completing procedures at the Processing Customs Branch - HCM City Customs Department in 2023 decreased by more than 31% compared to 2022. It is only about 1,200 enterprises.
Lang Son Customs faces difficulties in tax debt recovery

Lang Son Customs faces difficulties in tax debt recovery

VCN - Recently, Lang Son Customs Department has implemented many tax debt enforcement measures to reduce tax debt to the lowest level. However, the results have not met expectations. Customs branches at border gates in the province are currently facing difficulty in collecting tax debt.
Bac Ninh Customs held a dialogue with over 200 import and export business

Bac Ninh Customs held a dialogue with over 200 import and export business

VCN - On March 21, Bac Ninh Customs Department held a dialogue of Customs-Business in 2024 with the participation of more than 500 representatives of over 200 enterprises operating imports and exports in Bac Ninh, Bac Giang and Thai Nguyen province.
Customs finalization report is the stage to decide whether business eligible for  tax exemption or not

Customs finalization report is the stage to decide whether business eligible for tax exemption or not

VCN - Customs finalization report is the final step to decide whether the business is eligible for tax exemption or not. To do this, the business is required to implement effective internal management methods, and has transparent accounting systems and management software...
250 import-export businesses dialogue with Hai Phong City People

250 import-export businesses dialogue with Hai Phong City People's Committee

VCN - On March 20, Hai Phong City People's Committee organized a dialogue conference with import-export businesses in 2024 with the theme "Cooperation - Development - Efficiency". Participating in the Conference were representatives of 250 typical import-export enterprises carrying out procedures through the area.
Read More

Your care

Latest Most read
Can Tho City Customs Department’s revenue increases by 85%

Can Tho City Customs Department’s revenue increases by 85%

VCN - According to report of Can Tho Customs Department, as of March 15, the department processed 26,000 declarations of imports and exports, up about 12%. The import and export turnover rose 17% year-on-year to US$ 1.1 billion.
Off – Airport Cargo Terminal facilitates import and export enterprises

Off – Airport Cargo Terminal facilitates import and export enterprises

The method of importing and exporting goods through Off – Airport Cargo Terminal will help businesses to save time and costs of transporting goods to the airport and increase the speed of international goods transportation…
Quang Tri Customs makes great effort to foster imports and exports across area

Quang Tri Customs makes great effort to foster imports and exports across area

VCN - Statistics from the Quang Tri Customs Department show that import-export, immigration, and transit activities in the area in the first quarter of 2024 soar.
Director of HCM City Customs Department Dinh Ngoc Thang is appointed Deputy Director General of Vietnam Customs

Director of HCM City Customs Department Dinh Ngoc Thang is appointed Deputy Director General of Vietnam Customs

The Ministry of Finance held a conference to announce the Decision to appoint Mr. Dinh Ngoc Thang to the position of Deputy Director General of Vietnam Customs
Propose to extend customs clearance time across La Lay International Border Gate

Propose to extend customs clearance time across La Lay International Border Gate

VCN - Special cases will be processed procedures across the border gate pair anytime and anywhere. Currently, the working hours at the border gate pair is until 7:00 p.m.
Mobile Version