Da Nang Customs quickly investigates the case of a passenger accusing customs officers of harassment
![]() | The Customs implements the Government's Resolution 3 |
![]() | Customs detected 353 violations by air |
![]() | Reviewing overall customs management |
![]() |
Da Nang International Airport. |
On July 6, speaking with Customs Newspaper, Director of Customs Branch of Danang International Airport (Department of Da Nang Customs), Mr. Pham Duy Nhat said the Customs Branch had decided to temporarily rotate two customs officers of Division of immigration procedures and customs supervision to other divisions not directly involved in operating procedures for passengers, while awaiting the investigation of acts of harassment.
Earlier, in the morning of July 5, D.T.Ng (Thua Thien Hue) posted information on social networks about the acts of customs officers causing trouble for passengers about entry procedures at Danang International Airport on July 4.
Pham Duy Nhat said, because the information was posted on social networks, not sent directly to the Customs Branch, therefore the Customs Branch had reviewed the passenger list of July 4 to contact the passengers for more information.
"First, we thank the passenger for promptly informing about illegal style and attitude of customs officers on their duty and more information about the two officers. We also apologize to the passenger if there was any harassment of the passenger ", Pham Duy Nhat said.
As Mr. Pham Duy Nhat said, when he directly exchanged information with the passenger - D.T.Ng (a teacher, nearly 60 years old), the passenger appreciated the urgency and attitude of the Director of Customs Branch. Despite information on social networks, the Director still became directly involved, exchanged information and helped passengers to feel relieved.
For the two customs officers who were accused of causing trouble for passengers, in addition to temporary position rotation, the Customs Branch hasd asked them to write reports. Also, the Customs Branch actively coordinated with relevant authorities at Danang International Airport to review cameras and other sources to verify and clarify.
![]() | New Director General Nguyen Van Can: Continues efforts to affirm the role and position of Customs VCN- Minister of Finance signed Decision No. 789 / QD-BTC of April 8, 2016 appointing Mr. Nguyen ... |
"If customs officers performed acts of harassment as the passenger reflected, the Customs Branch shall apply strict measures to those officers", Mr. Pham Duy Nhat said.
Same topic: Customs Transparency
Related News
![Dong Nai Customs: well preparation for new border gate infrastructure projects](https://english.haiquanonline.com.vn/stores/news_dataimages/2024/072024/10/16/croped/62024070908401720240710165038.jpg?240712094109)
Dong Nai Customs: well preparation for new border gate infrastructure projects
09:41 | 12/07/2024 Customs
![Cut down on "nooks and crannies" and drastically improve the business environment](https://english.haiquanonline.com.vn/stores/news_dataimages/2024/062024/05/14/croped/3-4008-240520231048-z4371703251792-9443fbabf5d6c7c2514ff7663621a0c0-cat2024052812222320240605140438.jpg?240605063321)
Cut down on "nooks and crannies" and drastically improve the business environment
18:33 | 05/06/2024 Headlines
![Vietnam Customs directs to follow the progress of aviation projects closely](https://english.haiquanonline.com.vn/stores/news_dataimages/2024/052024/12/14/croped/2659-hai-quan-noi-bai20240512142847.jpg?240513012805)
Vietnam Customs directs to follow the progress of aviation projects closely
13:28 | 13/05/2024 Customs
![Customs deploys 132 full-online public services](https://english.haiquanonline.com.vn/stores/news_dataimages/2024/052024/10/10/croped/2213-620240510104910.jpg?240513013047)
Customs deploys 132 full-online public services
13:30 | 13/05/2024 Customs
Latest News
![Customs industry’s revenue increases thanks to high value of four major import and export commodity groups](https://english.haiquanonline.com.vn/stores/news_dataimages/2024/072024/24/16/62024072309084120240724165751.jpg?rt=20240724165754?240726082004)
Customs industry’s revenue increases thanks to high value of four major import and export commodity groups
08:20 | 26/07/2024 Customs
![Which factors caused a reduction of Da Nang Customs’ revenues?](https://english.haiquanonline.com.vn/stores/news_dataimages/2024/072024/20/22/croped/dscf02292024060923210920240720220917.jpg?240726081848)
Which factors caused a reduction of Da Nang Customs’ revenues?
08:18 | 26/07/2024 Customs
![362,000 C/O form AK and VK/KV are received via EODES system](https://english.haiquanonline.com.vn/stores/news_dataimages/2024/072024/23/14/croped/5332-img-431620240723144427.jpg?240725092129)
362,000 C/O form AK and VK/KV are received via EODES system
09:21 | 25/07/2024 Customs
![Dak Lak Customs: Focus on solutions to attract businesses and develop new revenue sources](https://english.haiquanonline.com.vn/stores/news_dataimages/2024/072024/18/22/croped/62024071208392820240718222954.jpg?240725091557)
Dak Lak Customs: Focus on solutions to attract businesses and develop new revenue sources
09:15 | 25/07/2024 Customs
More News
![Customs actively hold dialogues to develop Customs-Business partnerships](https://english.haiquanonline.com.vn/stores/news_dataimages/2024/072024/24/12/croped/img-58272024072314185820240724122218.jpg?240724021220)
Customs actively hold dialogues to develop Customs-Business partnerships
14:12 | 24/07/2024 Customs
![HCM City Customs revoke declared value of more than 4,000 declaration after consultation](https://english.haiquanonline.com.vn/stores/news_dataimages/2024/072024/23/09/croped/img-27722024060817380420240723093448.jpg?240724091949)
HCM City Customs revoke declared value of more than 4,000 declaration after consultation
09:19 | 24/07/2024 Customs
![Businesses share about developing Customs-Business partnerships](https://english.haiquanonline.com.vn/stores/news_dataimages/2024/072024/22/10/croped/img-57792024071812413520240722100827.jpg?240723023915)
Businesses share about developing Customs-Business partnerships
14:39 | 23/07/2024 Customs
![Facilitating and attracting import and export goods through An Giang border gate](https://english.haiquanonline.com.vn/stores/news_dataimages/2024/072024/17/17/croped/2735-img-067220240717171835.jpg?240723082606)
Facilitating and attracting import and export goods through An Giang border gate
08:26 | 23/07/2024 Customs
![Quang Ninh Customs considers businesses as partners for cooperation and development](https://english.haiquanonline.com.vn/stores/news_dataimages/2024/072024/22/10/croped/img-56372024071112370720240722103420.jpg?240722023312)
Quang Ninh Customs considers businesses as partners for cooperation and development
14:33 | 22/07/2024 Customs
![Binh Phuoc Customs: Efforts to overcome budget collection challenges in the last months of the year](https://english.haiquanonline.com.vn/stores/news_dataimages/2024/072024/15/15/croped/img-89862024070916384520240715155400.jpg?240722100431)
Binh Phuoc Customs: Efforts to overcome budget collection challenges in the last months of the year
10:04 | 22/07/2024 Customs
![Hanoi Customs faces difficulties in state budget collection](https://english.haiquanonline.com.vn/stores/news_dataimages/2024/072024/12/15/croped/72024070908515220240712151956.jpg?240722100240)
Hanoi Customs faces difficulties in state budget collection
10:02 | 22/07/2024 Customs
![Terminate the operation of many customs broker agents](https://english.haiquanonline.com.vn/stores/news_dataimages/2024/072024/20/23/croped/2213-620240720235159.jpg?240721074134)
Terminate the operation of many customs broker agents
19:41 | 21/07/2024 Customs
![Lao Cai: about 500 vehicles are cleared through customs everyday](https://english.haiquanonline.com.vn/stores/news_dataimages/2024/072024/21/10/croped/3700-620240721100850.jpg?240721074105)
Lao Cai: about 500 vehicles are cleared through customs everyday
19:41 | 21/07/2024 Customs
Your care
![Customs industry’s revenue increases thanks to high value of four major import and export commodity groups](https://english.haiquanonline.com.vn/stores/news_dataimages/2024/072024/24/16/medium/62024072309084120240724165751.jpg?rt=20240724165754?240726082004)
Customs industry’s revenue increases thanks to high value of four major import and export commodity groups
08:20 | 26/07/2024 Customs
![Which factors caused a reduction of Da Nang Customs’ revenues?](https://english.haiquanonline.com.vn/stores/news_dataimages/2024/072024/20/22/croped/medium/dscf02292024060923210920240720220917.jpg?240726081848)
Which factors caused a reduction of Da Nang Customs’ revenues?
08:18 | 26/07/2024 Customs
![362,000 C/O form AK and VK/KV are received via EODES system](https://english.haiquanonline.com.vn/stores/news_dataimages/2024/072024/23/14/croped/medium/5332-img-431620240723144427.jpg?240725092129)
362,000 C/O form AK and VK/KV are received via EODES system
09:21 | 25/07/2024 Customs
![Dak Lak Customs: Focus on solutions to attract businesses and develop new revenue sources](https://english.haiquanonline.com.vn/stores/news_dataimages/2024/072024/18/22/croped/medium/62024071208392820240718222954.jpg?240725091557)
Dak Lak Customs: Focus on solutions to attract businesses and develop new revenue sources
09:15 | 25/07/2024 Customs
![Customs actively hold dialogues to develop Customs-Business partnerships](https://english.haiquanonline.com.vn/stores/news_dataimages/2024/072024/24/12/croped/medium/img-58272024072314185820240724122218.jpg?240724021220)
Customs actively hold dialogues to develop Customs-Business partnerships
14:12 | 24/07/2024 Customs