Mong Cai Customs implements committees to accompany enterprises

VCN – Thanks to coordination to exchange and provide information relating to import-export activities; policies and provisions of law in customs, Mong Cai Customs Branch (Quang Ninh Customs Department) has implemented committees to support and accompany enterprises.
Mong Cai Customs officers inspect exported goods through Bac Luan bridge II. Photo: Quang Hùng
Mong Cai Customs officers inspect exported goods through Bac Luan bridge II. Photo: Quang Hùng

Many support activities for enterprises

In May 10, 2019, Mong Cai Customs Branch and Business Association of Mong Cai City signed an MoU on the coordination of information exchange, implement support solutions, remove difficulties in the implementation of political tasks of each unit, contributing to improve business investment environment, improve provincial competitiveness and competitiveness at branch, sector and local level.

To implement the coordination, in recent times, the communication of Customs Law, Laws on Import and Export Duty and the Decrees and Circulars have been carried out regularly and continuously by Mong Cai Customs Branch.

When carrying out customs procedure, the unit has 119 administrative procedures under their competency, so that enterprise can easily look up and when carrying out customs procedures.

Since May 2019, the branch has posted 132 news articles and documents on mechanisms, policies and legal regulations on information channels (fanpage, website).

In addition, the branch maintained regular business dialogue to listen, connect, remove and accompany businesses.

In the past three years, despite the complicated development of the Covid-19 pandemic, Mong Cai Customs held 11 dialogue with businesses and listened to and answered 28 problems at the dialogue.

During the implementation of customs procedures, the working teams/groups, customs officers actively listened and answered problems arising in customs procedures and supported the classification of import and export goods for businesses to accelerate clearance procedures.

Since May 2019, Mong Cai Customs has guided over; 2,500 enterprises via e-mail; 200 directly on goods classification; and nearly 100 businesses which requested instructions on the order and procedures for operations and administrative procedures in the field of customs.

The Branch established four working groups to support businesses by type and product. The working groups have conducted 80 turns of working with enterprises at the headquarters of the Customs office and the headquarters of enterprises to listen to difficulties and problems as well as guide them to solve problems and disseminate the law.

On the other hand, enterprises also made a fair assessment of customs procedures through the assessment of service quality of customs officers software on the system. Thanks to the fair assessment of enterprises, Mong Cai Customs Department timely grasped data to improving service quality.

Committed to supporting and accompanying businesses

Through the reporter's note, the Customs Control and Supervision Team No. 1 (Mong Cai Customs Branch) is implementing many solutions to improve service quality; promote administrative reform; and pandemic prevention associated with supporting enterprises to maintain and develop production and business activities.

Specifically, the team commits to support and provide information on mechanisms, policies, legal documents, procedures and relevant regulations on customs procedures so that the business community can easily access and contribute to building a transparent clearance environment and creating favorable conditions for the export and import of goods through the locality.

In the spirit of listening, understanding and sharing, Customs officers also want to receive comments and feedback from businesses on difficulties and problems in carrying out customs procedures, the spirit of service attitude of customs officers and information related to import and export activities.

At the same time, ensuring flexible working time, in accordance with regulations, arranging customs officers to work and be on duty seven days a week to handle customs procedures and other professional procedures, to serve the State management of customs within the scope of functions, tasks and assigned areas for management.

Every day, handling the work between closing and opening the border gate, from 7:00 AM to 8:00 PM, such as conducting inspection and supervision for shipments being loaded and unloaded, until customs procedures are completed; carry out customs procedures on Saturdays, Sundays, public holidays, assign leaders and customs officers to handle work at noon (from 11:30 AM to 1 PM); and arrange to work outside of office hours at the request of enterprises.

By Quang Hùng/Thanh Thuy

Related News

Growth of customs broker agents: Ongoing obstacles

Growth of customs broker agents: Ongoing obstacles

VCN - The Hanoi Customs Department currently manages about 300 customs broker agents, accounting for about 24% of the total number of customs broker agents nationwide. However, the management still faces many difficulties, from ensuring legal compliance to maintaining the effectiveness of the agents' business operations.
Import and export rose by more than US$81 billion by the end of September

Import and export rose by more than US$81 billion by the end of September

VCN - The latest preliminary statistics of the General Department of Vietnam Customs show that the total import and export turnover of Vietnam in the second period of September (September 16-30) reached US$36.45 billion, an rise of 27.7% (equivalent to an increase of US$7.91 billion) compared to the first period of September 2024.
Customs sector

Customs sector's budget revenue in September continues to decline

VCN - In September 2024, state revenue from import-export activities reached VND 31,126 billion, down 12.4% compared to August 2024.
Mong Cai Customs achieve VND1,756 billion in revenue collection

Mong Cai Customs achieve VND1,756 billion in revenue collection

VCN - As of September 24, 2024, Mong Cai Border Gate Customs Branch collected VND 1,756 billion in revenue, an increase of 48% over the same period in 2023, exceeding nearly 11% of the target assigned by Quang Ninh Customs Department.

Latest News

3 items have a big impact on the budget revenue of Ho Chi Minh City Customs

3 items have a big impact on the budget revenue of Ho Chi Minh City Customs

VCN - Automobiles, petroleum, and steel are three items that account for nearly 35% of the total state budget revenue of Ho Chi Minh City Customs Department. Therefore, fluctuations in these revenue sources will greatly impact the state budget revenue of the entire Department.
Quang Ninh Customs collects 85.75% of the budget revenue through the seaport area

Quang Ninh Customs collects 85.75% of the budget revenue through the seaport area

VCN - In the first 9 months of 2024, Quang Ninh Customs Department collected VND 13,885.23 billion in revenue collection, reaching 111.08% of the assigned estimate (VND 12,500 billion), reaching 106.81% of the target assigned by Quang Ninh province (VND 13,000 billion), an increase of 8.67% over the same period in 2023
Regulating goods across Huu Nghi International Border Gate during peak times

Regulating goods across Huu Nghi International Border Gate during peak times

VCN – In order to reduce the pressure on customs clearance of import and export goods for the international border gate pair during peak times, the management agency of Lang Son (Vietnam) has just discussed with the management authority of Pingxiang (China) to strengthen coordination in regulating the means of transporting goods of enterprises on both sides.
Kien Giang Customs’ revenue reaches over 190% of target

Kien Giang Customs’ revenue reaches over 190% of target

VCN – As of October 15, Kien Giang Customs Department collected VND 116.34 billion, reaching 193.89% of the target, the department reports.

More News

Quang Ninh Customs seeks solutions to promote import and export

Quang Ninh Customs seeks solutions to promote import and export

VCN - Quang Ninh Customs Department has made efforts to synchronously deploy solutions to accompany, support and resolve difficulties for businesses, contributing to improving import and export activities through the area.
Businesses get a fair hearing under Customs

Businesses get a fair hearing under Customs' new 'three no' rule

VCN - The General Department of Vietnam Customs requires units to implement the 3 no principles: "don't say no, don't say difficult, and don't say yes but don't do it" when businesses have recommendations and proposals.
Khanh Hoa Customs reaches revenue target 1 quarter early

Khanh Hoa Customs reaches revenue target 1 quarter early

VCN - Many key import items increased sharply, along with efforts in trade facilitation, tax debt collection, so in just 9 months of 2024, Khanh Hoa Customs Department completed the state budget revenue target.
WCO Permanent Technical Committee Meeting in Belgium: The managerial mark of the Vietnamese customs representative

WCO Permanent Technical Committee Meeting in Belgium: The managerial mark of the Vietnamese customs representative

VCN - For 3 days (from 23-25/10/2024), at the headquarters of the World Customs Organization (WCO) in Brussels (Belgium), the 245th/246th meeting of the Permanent Technical Committee (PTC) was successfully held under the chairmanship of Ms. Nguyen Thi Vinh Hoai, Counselor, Embassy of Vietnam in Belgium, representative of Vietnam Customs, Chairwoman of PTC.
Revise regulations on implementing administrative procedures under the National Single Window

Revise regulations on implementing administrative procedures under the National Single Window

VCN - On October 29, 2024, Deputy Director General of the General Department of Vietnam Customs Au Anh Tuan chaired a meeting to discuss, exchange and develop a plan to amend Decree 85/2019/ND-CP regulating the implementation of administrative procedures under the National Single Window, ASEAN Single Window and specialized inspection of imports and exports.
Launch of the “Proud of 80 years of construction and development of Vietnam Customs” contest

Launch of the “Proud of 80 years of construction and development of Vietnam Customs” contest

VCN - Towards the 80th anniversary of Vietnam Customs' tradition (September 10, 1945 - September 10, 2025), the General Department of Vietnam Customs (GDVC) launches the “Proud of 80 years of construction and development of Vietnam Customs” contest.
Cat Lai Port sees over 1,000 export shipments cleared by customs each day

Cat Lai Port sees over 1,000 export shipments cleared by customs each day

VCN - The volume of goods exported through Cat Lai port is showing signs of increasing sharply in the last months of 2024.
Quang Ninh Customs: Innovation in developing Customs-Business partnership

Quang Ninh Customs: Innovation in developing Customs-Business partnership

VCN - Quang Ninh Customs Department is determined to improve the quality of Customs-Business partnership, with practical actions in supporting and accompanying businesses.
Nine Customs brokers may be suspended from operations

Nine Customs brokers may be suspended from operations

VCN – HCM City Customs Department has announced that nine HCM City-based customs brokers may be suspended from operations because they have not reported their operations for three consecutive periods.
Read More

Your care

Latest Most read
3 items have a big impact on the budget revenue of Ho Chi Minh City Customs

3 items have a big impact on the budget revenue of Ho Chi Minh City Customs

VCN - Automobiles, petroleum, and steel are three items that account for nearly 35% of the total state budget revenue of Ho Chi Minh City Customs Department. Therefore, fluctuations in these revenue sources will greatly impact the state budget revenue of
Quang Ninh Customs collects 85.75% of the budget revenue through the seaport area

Quang Ninh Customs collects 85.75% of the budget revenue through the seaport area

In the first 9 months of 2024, Quang Ninh Customs Department collected VND 13,885.23 billion in revenue collection
Regulating goods across Huu Nghi International Border Gate during peak times

Regulating goods across Huu Nghi International Border Gate during peak times

VCN - Huu Nghi - Huu Nghi Quan International Border Gate pair, as an important traffic route connecting the two countries, with a large volume of trade, plays an active role in promoting economic development of both sides.
Kien Giang Customs’ revenue reaches over 190% of target

Kien Giang Customs’ revenue reaches over 190% of target

VCN - As of October 15, Kien Giang Customs Department processes customs procedures with total import and export turnover of over US$299 million.
Quang Ninh Customs seeks solutions to promote import and export

Quang Ninh Customs seeks solutions to promote import and export

Quang Ninh Customs Department has made efforts to synchronously deploy solutions to accompany, support and resolve difficulties for businesses, contributing to improving import and export activities through the area.
Mobile Version