Many forms of receiving reflection on law enforcement

	Guidance on the management of expenditure for the handling of administrative violations
	Customs-Business Partnership Program: Improving the efficiency of Law enforcement

Customs officers of Ha Tay Customs Branch guide businesses to carry out Customs procedures. Photo: N.L

In 2017, local Customs units deployed many forms of effectively receiving and responding to the reflections of people and businesses. The municipal and provincial Customs Departments actively received and responded to businesses’ obstacles by written response, via telephone and their website in a timely fashion.

For example, Da Nang Customs Department designed, printed and publicized posters with propaganda contents, hotline telephone number, telephone number, website and email to support Customs procedures in an eye-catching and clear form.

Gia Lai-Kon Tum publicized address, telephone number for receiving and handling proposals and reflections of individuals and organizations.

Quang Ninh Customs Department established two teams including a team assisting on Customs policies and procedures, and accompanying with business, and the other team assisting and encouraging businesses to voluntarily comply with the law.

In addition, at units and subordinates of the General Department of Vietnam Customs (GDVC), the reception and handling of complaints and criticisms have been dealt with and strictly implemented. The specialized inspectorate units are the leading agencies to handle these works. The GDVC has a mailbox for comments and a telephone hotline to receive opinions and information in order to respond to businesses’ obstacles quickly and effectively. The businesses’ information sent to the Customs are mainly proposals for consultancy on e- Customs procedures, preferences on import duty exemption for goods for fixed assets production, tax policies, policies on import and export via hotline.

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The businesses’ complaints mainly focus on administrative procedures with contents such as goods classification, decisions on tax assessment and decisions on administrative violations sanction in the Customs field.

In 2017, the entire Customs sector has no group complaints. Effective decisions on handling complaints were strictly complied. The GDVC received and met about 250 inquiries from people and businesses. Thereby, understanding desire of people and businesses to remove obstacles and also providing information and plans to advise senior leaders in management. Notably, the complaint letter recently tended to decrease with 354 letters in 2014 and 295 letters in 2016, a decrease of 12% and 153 letters in the first 9 months in 2017, an estimated decrease of nearly 40% compared to the same period in 2016.