Customs administrative reform: Many indicators continue to be improved

VCN- The survey on satisfaction of enterprises for Customs administrative reform in 2016 showed that many indicators of enterprises on administrative reform improved significantly compared to 2015. This was the information released at the workshop on 27th April 2017 on "Assessment of Customs administrative reform: the satisfaction of enterprises in 2016" held by the General Department of Vietnam Customs and the VCCI.
customs administrative reform many indicators continue to be improved Business community acknowledges progress in tax procedures reform
customs administrative reform many indicators continue to be improved Administrative reform in Finance: "It takes two to tango"
customs administrative reform many indicators continue to be improved Vietnam Customs targets to meet business satisfaction
customs administrative reform many indicators continue to be improved
The workshop. Photo: Huong Diu.

The workshop was chaired by Mr. Vu Ngoc Anh - the Deputy Director General of Vietnam Customs, Mr. Hoang Quang Phong - the Vice Chairman of the Vietnam Chamber of Commerce and Industry (VCCI) and Mr. Nguyen Quang Vinh - the Deputy Secretary General of the VCCI.

Enterprises’ assessment is positive

At the workshop, the Deputy Director General of Vietnam Customs, Mr. Vu Ngoc Anh said that the assessment of businesses had encouraged the Customs force to continue implementing Customs administrative reform solutions. Over the past years, the Customs force has made efforts to modernize towards openness and transparency, strong application of information technology to administrative procedures, application of modern management methods; and strengthening of discipline of civil servants and Customs officers.

The Deputy Director General of Vietnam Customs, Mr. Vu Ngoc Anh said: Vietnam Customs plays an important role in helping exporters and importers approach the world market with many opportunities to develop production, business and bring economic benefits for Vietnam. In order to carry out this role, the Customs force will continue to implement many solutions to improve the investment and business environment for enterprises in accordance with the spirit and requirements in Government’s Resolution 19 / NQ-CP. However, the Deputy Director General of Vietnam Customs, Mr. Vu Ngoc Anh said that some Ministries were still slow in improving the business and investment environment in Government’s Resolution 19 / NQ-CP, especially the reform of specialized inspection procedures and the implementation of the National Single Window.

The survey results showed that in 2016 enterprises continued to recognize administrative procedures reform on Customs with a significant improvement compared to 2015.

For the implementation of Customs procedures, the survey in 2016 requested enterprises to assess the ease of implementation: Customs administrative procedures; specific difficulties in the implementation of Customs clearance procedures; goods verification procedures through the monitoring area; tax administration procedures; post-clearance audits procedures; and assistance in solving difficulties in the implementation of administrative procedures.

The survey results also showed that the majority of enterprises said that the implementation of administrative procedures was not too difficult. The procedures for tax payment was assessed to be the easiest procedure with the highest proportion of 29%, followed by the examination of records (accounting for 12%). However, there were some procedures assessed to be the hardest procedures as follows: procedures for the tax refund (29%), procedures for consideration of tax exemption (26%), and procedures for the settlement of complaints (21%). In some areas, the percentage of enterprises having difficulties decreased compared to 2015, including: the examination of documents, physical inspections of goods, procedures for consideration of tax exemption and procedures for the tax refund. However, the rate of enterprises having difficulties in carrying out Customs post-clearance inspections increased.

For a survey on the services of Customs officers, there were five criteria as follows: the appropriate performance of the functions and tasks; considering enterprises as cooperative partners. The survey results showed that 37% of enterprises assessed the Customs officers' compliance (civilized behavior and proper performance of duties) at a high / very high level. For the remaining criteria, the rate was about 28-30%. For job skills, the results of the survey in 2016 showed that enterprises had a more positive assessment of the skills of Customs officers compared to 2015 in the tax management procedures, post-clearance audits, administrative sanctions and complaint settlement. However, the Customs clearance procedures have not been appreciated by enterprises compared to last year's survey.

There are too many regulations on specialized inspections

In the 2016 survey, specialized inspections were new indicators. This was a problem that many businesses encountered. Accordingly, many inadequacies in specialized inspections were pointed out by enterprises in the 2016 survey. Specifically, 93% of enterprises said that the regulations on specialized inspections were too many, in many different documents, so it was difficult for enterprises to grasp information and comply with the Law. In addition, 89% of enterprises said that many regulations did not fit the reality and 82% of enterprises realized that coordination among agencies was not smooth. Notably, 81% of enterprises said that the time required for inspections was too long. 72% of enterprises said that the sharing of information among agencies was not good, so it took enterprises more time to wait. Also, 68% of enterprises said the time of inspections was extended compared to the regulations.

Although a large percentage of enterprises said that the performance of specialized inspections in these areas was normal, in terms of difficult / very difficult level, there were cultural inspections (59%), followed by the health inspections (40%) and animal quarantine (36%). In other sectors, there were over 20% of enterprises rating as difficult / very difficult, including food safety (29%) and quality control (25%).

Regarding the indicators of the implementation of the National Single Window in 2016, out of 1,035 enterprises, 35% of them said that they had implemented administrative procedures on the National Single Window. Accordingly, 35% of private enterprises, 34% of FDI enterprises and 32% of SOEs carried out the procedures through the National Single Window. Assessing the process of implementing procedures on the National Single Window, 49% of enterprises said that it was absolutely convenient. However, they said that there were certain difficulties. Only 2% of respondents said that they encountered difficulties in implementing the procedures through the National Single Window.

customs administrative reform many indicators continue to be improved Consultations for Southern Customs on draft Circular amending Circular 38

VCN – On March 14, 2017, in Ho Chi Minh City, the Deputy Director General of General ...

In order to further reform Customs procedures, at the meeting, the delegates suggested that the Customs force, in the coming time, should further reform in a number of areas as follows: simplification of the administrative procedures; improvement of the quality of information provision; strengthening of the Customs-business partnership; and the application of IT as well as promotion of public transparency in the implementation of Customs procedures for businesses.

By Ngoc Linh/ Hoang Anh

Related News

Arrested an illegal immigrant transporting drugs from Cambodia to Vietnam

Arrested an illegal immigrant transporting drugs from Cambodia to Vietnam

VCN- An illegal immigrant transporting 174 gram drugs from Cambodia to Vietnam have been arrested by Border Guard and Customs authorities at Moc Bai International Border Gate.
Propose to extend customs clearance time across La Lay International Border Gate

Propose to extend customs clearance time across La Lay International Border Gate

VCN - The People's Committee of Quang Tri province has sent an official dispatch to the Government Committee of Salavan province (Laos) on changing working hours at the pair of international border gates of La Lay (Dakrong district) and La Lay (Salavan province).
Hai Phong and Quang Ninh Customs Departments promote cooperation

Hai Phong and Quang Ninh Customs Departments promote cooperation

VCN – The cooperation between Hai Phong and Quang Ninh Customs Departments has achieved many practical and effective results.
Noi Bai Customs Branch gathers information to prevent gold smuggling

Noi Bai Customs Branch gathers information to prevent gold smuggling

VCN – Noi Bai International Airport Customs Branch has implemented solutions to prevent gold smuggling by air to respond to fluctuation of gold and foreign currency prices.

Latest News

Can Tho City Customs Department’s revenue increases by 85%

Can Tho City Customs Department’s revenue increases by 85%

VCN – The revenue from items such as coal, machinery and equipment, electronic products and imported components increase, improving the revenue of Can Tho Customs Department.
Off – Airport Cargo Terminal facilitates import and export enterprises

Off – Airport Cargo Terminal facilitates import and export enterprises

VCN - The method of importing and exporting goods through Off – Airport Cargo Terminal will help businesses to save time and costs of transporting goods to the airport, reduce time of carrying out customs procedures, and increase the speed of international goods transportation…
Quang Tri Customs makes great effort to foster imports and exports across area

Quang Tri Customs makes great effort to foster imports and exports across area

VCN – Quang Tri Customs Department determines that accompanying businesses is a requirement and responsibility to support businesses in overcoming difficulties, contributing to the socio-economic development in the area.
Director of HCM City Customs Department Dinh Ngoc Thang is appointed Deputy Director General of Vietnam Customs

Director of HCM City Customs Department Dinh Ngoc Thang is appointed Deputy Director General of Vietnam Customs

VCN - On March 27, 2024, at the headquarters of General Department of Vietnam Customs, the Ministry of Finance held a conference to announce the Decision to appoint Mr. Dinh Ngoc Thang, Director of HCM City Customs Department to the position of Deputy Director General of Vietnam Customs. Deputy Minister of Finance Nguyen Duc Chi chaired the conference.

More News

Imported goods increased, customs clearance was slow at Huu Nghi international border gate

Imported goods increased, customs clearance was slow at Huu Nghi international border gate

VCN - Information from border gates in Lang Son province, in recent days, the number of imported goods and vehicles entering Vietnam through Huu Nghi international border gate has increased, leading to slow customs clearance activities.
Pilot customs clearance for passengers using passports and entry and exit permits across Bac Luan II Bridge

Pilot customs clearance for passengers using passports and entry and exit permits across Bac Luan II Bridge

VCN – Mong Cai City People’s Committee has just piloted customs clearance for passengers using passports and entry and exit permits across Mong Cai International Border Gate in Bac Luan II Bridge on Saturday and Sunday.
HCM City: Export production and processing enterprises drop sharply

HCM City: Export production and processing enterprises drop sharply

VCN - The number of processing and export production enterprises completing procedures at the Processing Customs Branch - HCM City Customs Department in 2023 decreased by more than 31% compared to 2022. It is only about 1,200 enterprises.
Lang Son Customs faces difficulties in tax debt recovery

Lang Son Customs faces difficulties in tax debt recovery

VCN - Recently, Lang Son Customs Department has implemented many tax debt enforcement measures to reduce tax debt to the lowest level. However, the results have not met expectations. Customs branches at border gates in the province are currently facing difficulty in collecting tax debt.
Bac Ninh Customs held a dialogue with over 200 import and export business

Bac Ninh Customs held a dialogue with over 200 import and export business

VCN - On March 21, Bac Ninh Customs Department held a dialogue of Customs-Business in 2024 with the participation of more than 500 representatives of over 200 enterprises operating imports and exports in Bac Ninh, Bac Giang and Thai Nguyen province.
Customs finalization report is the stage to decide whether business eligible for  tax exemption or not

Customs finalization report is the stage to decide whether business eligible for tax exemption or not

VCN - Customs finalization report is the final step to decide whether the business is eligible for tax exemption or not. To do this, the business is required to implement effective internal management methods, and has transparent accounting systems and management software...
250 import-export businesses dialogue with Hai Phong City People

250 import-export businesses dialogue with Hai Phong City People's Committee

VCN - On March 20, Hai Phong City People's Committee organized a dialogue conference with import-export businesses in 2024 with the theme "Cooperation - Development - Efficiency". Participating in the Conference were representatives of 250 typical import-export enterprises carrying out procedures through the area.
Vietnam Customs plays important role in ASEAN Customs community

Vietnam Customs plays important role in ASEAN Customs community

VCN – In addition to the integration trend, Vietnam Customs’ international cooperation and integration has been deeper and more substantive, contributing to promoting the customs reform and modernization. Vietnam Customs is always an active member in implementing regional customs cooperation initiatives and programs.
Quang Ninh Customs: Striving to promote imports and exports

Quang Ninh Customs: Striving to promote imports and exports

VCN - Quang Ninh Customs Department is deploying many solutions to attract and keep enterprises as well as promote imports and exports right from the beginning of 2024 including arranging customs officers to handle procedures outside working hours; and proactively meet and remove difficulties for enterprises.
Read More

Your care

Latest Most read
Can Tho City Customs Department’s revenue increases by 85%

Can Tho City Customs Department’s revenue increases by 85%

VCN - According to report of Can Tho Customs Department, as of March 15, the department processed 26,000 declarations of imports and exports, up about 12%. The import and export turnover rose 17% year-on-year to US$ 1.1 billion.
Off – Airport Cargo Terminal facilitates import and export enterprises

Off – Airport Cargo Terminal facilitates import and export enterprises

The method of importing and exporting goods through Off – Airport Cargo Terminal will help businesses to save time and costs of transporting goods to the airport and increase the speed of international goods transportation…
Quang Tri Customs makes great effort to foster imports and exports across area

Quang Tri Customs makes great effort to foster imports and exports across area

VCN - Statistics from the Quang Tri Customs Department show that import-export, immigration, and transit activities in the area in the first quarter of 2024 soar.
Director of HCM City Customs Department Dinh Ngoc Thang is appointed Deputy Director General of Vietnam Customs

Director of HCM City Customs Department Dinh Ngoc Thang is appointed Deputy Director General of Vietnam Customs

The Ministry of Finance held a conference to announce the Decision to appoint Mr. Dinh Ngoc Thang to the position of Deputy Director General of Vietnam Customs
Propose to extend customs clearance time across La Lay International Border Gate

Propose to extend customs clearance time across La Lay International Border Gate

VCN - Special cases will be processed procedures across the border gate pair anytime and anywhere. Currently, the working hours at the border gate pair is until 7:00 p.m.
Mobile Version