Pham Duyen Phuong, Deputy Director of the Customs IT and Statistics Department:

Applying technology effectively, the human factor plays an extremely important role

VCN- According to Mr. Pham Duyen Phuong, Deputy Director of the Customs IT and Statistics Department (Vietnam Customs), the WCO’s selection of Vietnam as a host country for organizing the conference brings customs authorities together to meet, exchange experiences, and learn from each other about management technologies. He emphasizes that to be able to apply technology effectively, besides the technological factor, the human factor plays an extremely important role.
Applying technology effectively, the human factor plays an extremely important role
Pham Duyen Phuong, Deputy Director of the Customs IT and Statistics Department

The WCO’s selection of Vietnam as a host country for organizing the conference is a good opportunity for Vietnam Customs to approach and learn from experiences to develop technology, including the successful implementation of a smart customs model. Could you share more about this?

This conference brings customs authorities together to meet, exchange experiences, and learn from each other about management technologies. This is also a place where management views and requirements from businesses in the field of cross-border trade will be given and where Customs authorities and businesses meet to share experiences and best practices toward the balance between control and facilitation based on technology application.

This is also a forum for Customs agencies to exchange experiences and technology applications with management and technology experts from universities, research institutes, and technology companies to display their technology products and solutions to support Customs authorities in management as well as trade facilitation.

I think this is a very good opportunity for Vietnam Customs to learn experiences, exchange, find new technology trends, and consider applying those technologies appropriately to ensure the goals of facilitating trade while still ensuring control and national security as well as social security and community safety.

The application of modern technology for digital transformation is one of the top priorities of the Vietnamese government. In the field of customs, the customs development strategy by 2030 also sets the goal of building regular and modern Vietnam Customs, on par with the customs of developed countries in the world. To move towards building digital customs, a smart customs model, how will Vietnam Customs apply new and smart technologies from customs of advanced countries in the world, sir?

We should understand clearly that the Customs agency is not a technology researcher but a technology user. Therefore, to serve management goals, I think the first thing is to choose appropriate technology and solutions because, in the context of many changes in current commercial practices, businesses have tended to apply e-commerce more, that is, paperless transactions.

Such paperless transactions pose a huge challenge for the Customs agency to provide tools to support the management and find out the compliant businesses. For those involved in trade fraud and smuggling, it is an extremely big challenge to find them among a huge amount of information. Thus, from a personal perspective, I think that the application of technologies related to Big data and big data analysis is extremely important.

Smuggling tricks as well as transport methods of prohibited goods are very sophisticated, especially with the risks of drugs and precursors... there is a need to apply modern technology in screening and the Internet of Things (IoT) is a potential as well as an extremely urgent requirement for the Customs agency.

The third application is the AI. AI can only be achieved when data is digitized and we have big data. So when we apply Big data, IoT, and AI, the information will be received and processed by these solutions, and the human resources will focus on controlling target high-risk subjects. Thus, we can save money, improve efficiency as well and ensure trust in the management.

Vietnam Customs is aiming to take the lead in implementing a digital Government with the digital customs and smart customs model. So, according to you, what should Vietnamese technology companies do to accompany and support Vietnam Customs in this reform and modernization process?

In fact, technology application cannot be done alone, we need the support of technology companies. We hope that the technology companies will continue to accompany the customs through strategic cooperation agreements to research and build solutions for the coming period. We look forward to the contribution of domestic leading technology companies in building digital customs and smart customs to implement the Digital Government.

We also hope that through forums such as this conference, domestic technology companies will also seek partners and opportunities to gain experience, modern technology, and solutions from foreign countries to propose Government agencies to apply them in management work.

To be able to apply technology effectively, besides the technological factor, the human factor plays an extremely important role.

When the smart Customs model is launched, what should people and businesses do to ensure the most efficient IT application in reality?

I think that the indispensable factor in the digital customs model and the digital government ecosystem is businesses and people. In addition to being the beneficiaries and served subjects, people and businesses have the responsibility to comply with the law.

I also hope that the business community as well as people share with Government agencies the following works: First, all systems cannot operate on their own, but must operate on certain legal foundations. I want to emphasize the role of businesses and people in contributing to Government agencies in developing policies and laws, this is the most important role.

Second, a service cannot remain stable forever, it must change over time to catch up with development trends. And, the important is the responsibility for monitoring and assessment of businesses and people for that service. The person who benefits from the service will give the best judges for the service. If the assessment is positive, it will be an encouragement for the Government agencies to perform better.

But if the assessment is negative, it is a motivation for the Government agencies to change. Therefore, I think that the participation and assessment of service quality, the quality of policies, and the quality of law-making by businesses and people is extremely important.

The Customs agency always launches communication activities to disseminate laws and policies in general and instruct on the use of customs technology applications in particular. We hope businesses and people will pay more attention to these activities to contribute to perfecting them and to gain knowledge and skills to be able to use them smoothly for their work.

Thank you!

Customs News
hoinghicongnghewco2023.haiquanonline.com.vn

Related News

Answering many questions for Korean businesses at 2024 tax and customs policy dialogue conference

Answering many questions for Korean businesses at 2024 tax and customs policy dialogue conference

VCN - At the Dialogue Conference with Korean businesses on tax and customs policies and administrative procedures in 2023-2024 organized by the Ministry of Finance on the afternoon of February 29, representatives of leaders of units under the Ministry Finance, General Department of Taxation, and General Department of Customs directly answered in detail questions of Korean businesses related to the field of tax and customs.
Quang Ninh Customs: Many activities to develop Customs-Business partnership

Quang Ninh Customs: Many activities to develop Customs-Business partnership

VCN - Developing the Customs-Enterprises (DN) partnership continues to be identified by the Quang Ninh Customs Department as one of the key tasks to be implemented in 2024.
3 recommendations of seafood businesses were promptly answered by the Ministry of Finance

3 recommendations of seafood businesses were promptly answered by the Ministry of Finance

VCN - Recommendations of seafood enterprises on declaring, calculating and paying Value Added Tax (VAT) at the commercial business stage for scrap and discarded products; Invoicing for returned goods; VAT refund, has been specifically answered by the Ministry of Finance.
Customs always accompanies Korean businesses

Customs always accompanies Korean businesses

VCN - Before the dialogue conference between the Ministry of Finance and Korean businesses on tax and customs policies and administrative procedures in 2023-2024 taking place on February 29 in Hanoi, Customs Magazine had an interview with Ms. Tran Thi Thuy Hoa (photo), Deputy Director of the Legal Department, General Department of Customs, on the coordination and exchange of information on legal policies and support of the Customs agency with the Korean businesses that have been investing and will invest in Vietnam.

Latest News

Hai Phong Customs: Three key contents in Customs-Business partnership

Hai Phong Customs: Three key contents in Customs-Business partnership

VCN - Hai Phong Customs Department has just issued a Plan for Customs-Business partnership and stakeholder development.
Ha Nam Ninh Customs sets five goals for quality policy 2024

Ha Nam Ninh Customs sets five goals for quality policy 2024

VCN - With the motto: "Solidarity - Discipline - Creativity - Integrity - Professionalism - Modernity", Ha Nam Ninh Customs Department sets 5 goals to implement quality policy in task performance.
General Department of Vietnam Customs listens and answers problems for FDI enterprises

General Department of Vietnam Customs listens and answers problems for FDI enterprises

VCN - On February 28, General Department of Vietnam Customs held a regular meeting with the Vietnam Business Forum (VBF) Alliance.
The Customs sector implements 8 key tasks following Directive No. 06

The Customs sector implements 8 key tasks following Directive No. 06

VCN - Under Directive No. 06/CT-TTg dated February 15, 2024 of the Prime Minister on urging the implementation of key tasks after Tet holiday 2024, General Department of Vietnam Customs requested the head of affiliated units to deploy 8 key tasks to complete assigned tasks.

More News

An Giang Customs focuses on facilitating and controlling specialized exports

An Giang Customs focuses on facilitating and controlling specialized exports

VCN – In charging the management area with a length of border line is nearly 100km and processing many specialized imports and exports, An Giang Customs Department has deployed many solutions to facilitate and control these items.
Hanoi Customs connects data to ensure customs clearance and management requirements

Hanoi Customs connects data to ensure customs clearance and management requirements

VCN - Hanoi Customs always proactively monitors and promptly handles problems of businesses, especially problems with automobile imports, stopping goods passing through surveillance and screening areas.
Customs strives to expand utilities in e-tax payment

Customs strives to expand utilities in e-tax payment

VCN - To expand state budget payment methods to increase utilities in e-tax payment, the General Department of Customs has developed and collected comments on the draft Circular guiding electronic transactions in guaranty of revenue of tax, late payment interests, fine, fees, charges and other revenues for imports and exports, transited goods, vehicles on entry, exit and in transit.
Bac Ninh Customs focuses on developing Customs-Business Partnership

Bac Ninh Customs focuses on developing Customs-Business Partnership

VCN – In the first days of Lunar New Year 2024, the working team of Bac Ninh Customs Department has a working session to share and remove difficulties for enterprises, further improving customs control in the locality as well as developing Customs-Business Partnership.
Thai Nguyen Customs promotes investment attraction to the province

Thai Nguyen Customs promotes investment attraction to the province

VCN - After three years of putting the first factory into operation in 2021 in Yen Binh Industrial Park, Thai Nguyen, Trina Solar Group has just been granted an Investment Registration Certificate for a new factory in Thai Nguyen province to increase the total investment poured into the locality to about US$ 1 billion.
Ha Tinh Customs: State revenue collection increase 25.15%

Ha Tinh Customs: State revenue collection increase 25.15%

VCN - The vibrant import-export activities from seaports to roads in Ha Tinh province have helped the revenue collection of Ha Tinh Customs Department prosper. Statistics from January 1 to February 15 show that revenue collection of the entire Department increased by 25.15% compared to the same period in 2023.
Customs-Business partnership focuses on digital transformation

Customs-Business partnership focuses on digital transformation

VCN - In order to support the business community in grasping and understanding customs regulations and coordinating with the Customs, the General Department of Vietnam Customs (GDVC) has issued a plan for development of partnership between customs and businesses and stakeholders in 2024. Customs Magazine has an interview with Mr. Pham Xuan Truong - Head of Customs Procedures Reform Division (Customs Reform and Modernization Board) about the matter.
116 customs branches have import and export declarations during Lunar New Year

116 customs branches have import and export declarations during Lunar New Year

VCN - Statistical data of the General Department of Customs records that during the Lunar New Year holiday of Dragon in 2024 (from February 8-14, 2024), there were nearly 10 thousand import and export declarations of goods registered with the Customs agency.
Lang Son: Border gates and customs clearance of goods return to normal

Lang Son: Border gates and customs clearance of goods return to normal

VCN - On the morning of February 18, at border gates in Lang Son province, customs clearance activities were officially carried out normally after Giap Thin 2024 Lunar New Year holiday.
Read More

Your care

Latest Most read
Hai Phong Customs: Three key contents in Customs-Business partnership

Hai Phong Customs: Three key contents in Customs-Business partnership

Hai Phong Customs Department has just issued a Plan for Customs-Business partnership and stakeholder development.
Ha Nam Ninh Customs sets five goals for quality policy 2024

Ha Nam Ninh Customs sets five goals for quality policy 2024

With the motto: "Solidarity - Discipline - Creativity - Integrity - Professionalism - Modernity", Ha Nam Ninh Customs Department sets 5 goals to implement quality policy in task performance.
Quang Ninh Customs: Many activities to develop Customs-Business partnership

Quang Ninh Customs: Many activities to develop Customs-Business partnership

VCN - In 2024, the development of Customs-Enterprise partnership has been selected by Quang Ninh Customs Department as one of the key tasks to be implemented in the 2024 Key Work Program; Plan for Reform, Development and Modernization of Quang Ninh Custom
General Department of Vietnam Customs listens and answers problems for FDI enterprises

General Department of Vietnam Customs listens and answers problems for FDI enterprises

General Department of Vietnam Customs held a regular meeting with the Vietnam Business Forum (VBF) Alliance.
The Customs sector implements 8 key tasks following Directive No. 06

The Customs sector implements 8 key tasks following Directive No. 06

General Department of Vietnam Customs requested the head of affiliated units to deploy 8 key tasks to complete assigned tasks.
Mobile Version