The General Department of Customs will provide 70% public service at level 4 in 2017

The officers of the Northern Hanoi Customs Branch guide procedures for enterprises Photo by: Huu Linh

The online public services are provided through VNACCS/VCIS, the Portal of e-payment of import-export tax and the National Single Window.

Implementing the Government Resolution 36a/NQ-CP, the General Department of Customs has strived for 100% online public services which will be provided at minimum level 3 in 2017 and 70% of the main public services of Customs will be provided at level 4.

Besides, the General Department of Customs has built and developed the Customs website, the e-Portal, which has provided the information and public administrative services for users at level 3, provided full 100% information on the process of Customs procedures, the relevant policies of the law, notices of professional guidance, the data base of online receiving and replying to questions from people and enterprises.

The other online public services are also related to the implementation of Customs procedures such as: look up and identify the code of goods, tax rate, register digital signatures, account to participate e-Customs procedures…

In the near future, the General Department of Customs will implement 2 public services with 2 main contents including:

The first, the e-portal of Customs will be upgraded and provided full of information as per provisions of the law; focus on unifying the data base on administrative procedures, documents, categories in the field of Customs and publicized; build a version for mobile devices, integrated popularization, and publicize the policies of Customs Law.

The Ministry of Finance will provide an additional 121 online public services at level 4 in 2017

The second, Customs implements the system of providing online public services with 2 targets: building the Center of smart Customs services, supporting declarants, enterprises, carriers, Customs officers and the other relevant persons.

The services provide for users including: declaring-receiving-handling the requirement of administrative procedures; looking up the process of handling dossiers; payment of fees and charges; exchanging bilateral information, information to guide the implementation procedures.

The services can be used in any time, any where and by different means; implement functions, online public services on the basic of smart electronic devices; online payment of tax, fees and charges related to administrative procedures.