State Treasury improves customer service quality

VCN - The State Treasury (State Treasury) is surveying to assess the satisfaction level of individuals and organizations with the service of the State Treasury.From the survey results, the State Treasury will capture the evaluation opinions of organizations and individuals for their services. The survey results are the basis for the State Treasury to improve the quality of public service delivery, thereby improving the level of satisfaction of organizations and individuals with the service of the State Treasury.
State Treasury focuses on budget management State Treasury focuses on budget management
Eight key tasks for the State Treasury to fulfil its assigned targets Eight key tasks for the State Treasury to fulfil its assigned targets
Improving organizational structure and capacity building to implement the State Treasury Development Strategy to 2030 Improving organizational structure and capacity building to implement the State Treasury Development Strategy to 2030
The State Treasury of many provinces and cities has proposed innovative programs and implementation models, thereby further improving the quality of customer service.  Photo: Thuy Linh
The State Treasury of many provinces and cities has proposed innovative programs and implementation models, thereby further improving the quality of customer service. Photo: Thuy Linh

Previously, in the first quarter of 2023, the State Treasury continued to study and improve mechanisms, policies, and professional processes in the direction of reforming and simplifying procedures, upgrading the online public service system, adding data exchange portals via the Internet with electricity, water, telecommunications service providers and public administration centres for nationwide deployment; at the same time, perfecting utilities to support users, aiming to improve the quality of customer service further.

In addition, the State Treasury continues to implement the tasks in the PAR Plan for the 2021-2025 period of the system synchronously in the fields of institutional reform, administrative procedure reform, and reform. Organization of the state administrative apparatus, reform of the civil service regime, public finance reform and administrative modernization. In particular, the units will focus on and perfect the business processes to simplify administrative procedures, shorten transaction time, create favourable conditions for organizations and individuals, and create publicity and transparency in State Treasury activities.

The State Treasury of provinces and cities across the country has thoroughly grasped these directives for synchronous implementation from central to local levels. Accordingly, the State Treasury of many provinces and cities has proposed innovative programs and implementation models, further improving customer service quality.

For example, the "Skillful civil mobilization" model of Ha Nam State Treasury, rotates the positions of chief accountants among district State Treasurys to strengthen risk control in professional activities. Or at the State Treasury of Da Nang, thanks to the people and organizations as the centre; Taking the satisfaction of people and organizations as a measure to evaluate service quality, in 2022, through the online evaluation software of the City People's Committee, Da Nang State Treasury received 1,035 reviews with a satisfaction rate of 99.5%; At the public service application of the State Treasury, the State Treasury of Da Nang also received 759 units participating in the survey and evaluation, achieving a total score of 6,676 points, ranking 10th out of 64 provinces and cities.

Directly performing transactions with Nam Dinh State Treasury, the chief accountant of a middle school said that the State Treasury has connected online public service applications - Treasury and Budget Management Information System (TABMIS) so all transactions are done online, not directly to the local State Treasury as before, and at the same time, the processing time for documents and transactions is very quick and smooth. In particular, he also noted that the customer service attitude of the State Treasury staff is increasingly professional, in line with the goal of "customer-centred service".

Moreover, the State Treasury is currently implementing many solutions to expand the coordination of state budget collection and electronic bilateral payments with commercial banks, so many customers also appreciate the convenience and simplicity of transactions related to finance.

The State Treasury development strategy for 2030 has set a goal that by 2025, the State Treasury will operate on digital data and complete the digital Treasury platform. Therefore, in the past years, the State Treasury has continuously promoted reform and modernization activities, paying special attention to assessing the impact of policies on the interests of people, organizations and businesses. ; consult people in developing normative documents.

Thanks to the active implementation of modernization and administrative reform solutions, the State Treasury became one of the first units in the Finance industry to complete providing 100% of procedures through online public services at level 4. Most state budget revenues and expenditures through the State Treasury are online and paid through banks; some lookup functions have been integrated via smartphone applications.

State Treasury: Researching and piloting chain technology, AI into operation State Treasury: Researching and piloting chain technology, AI into operation

VCN – To form a digital-based treasury by 2025, besides administrative reform and modernization of professional activities, ...

Therefore, for 2 consecutive years (2021-2022), the State Treasury ranked second among the units under the General Department of the Ministry of Finance that have performed well in administrative reform, reaching the rate of 94.5% of units, organizations and individuals assessing the level of satisfaction in the survey of the State Treasury system in 2022.

By Huong Diu/Phuong Linh

Related News

Stipulate implementation of centralized bilateral payments of the State Treasury at banks

Stipulate implementation of centralized bilateral payments of the State Treasury at banks

VCN - The Ministry of Finance (MOF) gathers feedback on the draft Circular regulating the management and use of accounts of the State Treasury opened at the State Bank of Vietnam (SBV) and commercial banks.
State Treasury to auction VND128,000 billion of government bonds in Q4/2024

State Treasury to auction VND128,000 billion of government bonds in Q4/2024

VCN - The State Treasury (KBNN) has announced the plan to auction of VND128,000 billion of government bonds in Quarter 4, 2024, including the issuance volume for Vietnam Social Security.
Accurate information, improving quality of state financial statement

Accurate information, improving quality of state financial statement

VCN - The preparation of state financial statement has been significantly improved for units in the State Treasury as well as at financial information providers, thereby assessing the state financial picture transparently and comprehensively.
Closely and effectively managing State fund

Closely and effectively managing State fund

VCN - Following the socio-economic management policies and the state budget estimate for 2024, the State Treasury has managed the state fund proactively, publicly and effectively, thereby ensuring the state budget balance.

Latest News

Personal income tax proposed for interest on some bank savings accounts

Personal income tax proposed for interest on some bank savings accounts

Instead of the current personal income tax exemption on interest from all individual bank savings accounts, the proposal would exempt tax only for low amounts of savings.
Banks set for aggressive bond issuance in 2025 to fuel growth

Banks set for aggressive bond issuance in 2025 to fuel growth

With a higher credit growth goal set by the SBV, banks are ramping up their efforts to secure funding through bond issuance.
Central bank cuts interest rate on bills for first time in 2025

Central bank cuts interest rate on bills for first time in 2025

According to data from the financial data provider Wichart, the SBV issued VNĐ19.6 trillion of bills in the past week. The interest rate on the bills decreased by 0.1 percentage point, from 4 per cent to 3.9 per cent on February 14.
Focusing on inspecting inventory of public assets at units with large and complex assets

Focusing on inspecting inventory of public assets at units with large and complex assets

VCN - According to Official Dispatch No. 1456/BTC-QLCS on inspecting the preparation and implementation of the General Inventory of Public Assets recently issued by the Ministry of Finance, the inspection of the inventory of public assets focuses on units with large asset scale and large number of inventory items, complex assets, and slow implementation progress.

More News

The government seeks approval for revised GDP, CPI targets

The government seeks approval for revised GDP, CPI targets

VCN - The Government submitted to the National Assembly for consideration and comments on adjusting the target for the growth rate of gross domestic product (GDP) to 8% or more; the average growth rate of the consumer price index (CPI) to about 4.5-5%.
Fiscal, monetary policies support demand stimulation, price stabilisation

Fiscal, monetary policies support demand stimulation, price stabilisation

These efforts, in conjunction with the implementation of monetary policies and other macroeconomic policies, aim to solve difficulties for businesses and the public, stabilise the macroeconomy, control inflation, ensure the balance of the economy, promote economic growth, and secure social welfare and people’s livelihoods.
Vietnam secures VND 157 billion from state enterprise divestment in 2024

Vietnam secures VND 157 billion from state enterprise divestment in 2024

VCN - The Ministry of Finance reported that in 2024, the divestment of state capital in 5 enterprises (F1) generated VND 157 billion from an initial value of VND 145 billion
Vietnam gears up for potential inflation impact in 2025

Vietnam gears up for potential inflation impact in 2025

VCN - For sound price management and inflation control, Deputy Prime Minister Ho Duc Phoc directed officials to vigilantly track both domestic and international market dynamics. The goal is to proactively develop flexible strategies and solutions, enabling a swift response to any emerging challenges.
VN’s credit conditions in 2025 expected to be stable

VN’s credit conditions in 2025 expected to be stable

The credit conditions for Việt Nam will stabilise in 2025, after improving substantially over the past year, the rating agency VIS is forcasts.
State revenue in first month of the year equal to 14% of the estimate

State revenue in first month of the year equal to 14% of the estimate

VCN - According to the Ministry of Finance, in January - the first month of 2025, the total state budget revenue is estimated at VND275.9 trillion, equal to 14% of the estimate; meanwhile, the total state budget expenditure is estimated at VND134.4 trillion.
Securities 2025 expects a breakthrough in scale and quality

Securities 2025 expects a breakthrough in scale and quality

VCN – The positive factors inherent in the macro economy and the Vietnamese stock market will continue to create the foundation for the market to maintain stability, good liquidity, and growth in both scale and quality in the new year of At Ty 2025, Chairwoman of the State Securities Commission Vu Thi Chan Phuong said.
Cash reserves in stock accounts at six-quarter low amid margin rise

Cash reserves in stock accounts at six-quarter low amid margin rise

These funds are readily available in investor accounts, but remained undeployed as of the year-end.
Five solutions for developing stock market in 2025

Five solutions for developing stock market in 2025

VCN - On February 5, 2025, at the Gong-beating ceremony to open the stock trading at the Ho Chi Minh City Stock Exchange (HOSE), Deputy Minister of Finance Nguyen Duc Chi introduced five solutions for comprehensive development of the stock market.
Read More

Your care

Latest Most read
Personal income tax proposed for interest on some bank savings accounts

Personal income tax proposed for interest on some bank savings accounts

Instead of the current personal income tax exemption on interest from all individual bank savings accounts, the proposal would exempt tax only for low amounts of savings.
Banks set for aggressive bond issuance in 2025 to fuel growth

Banks set for aggressive bond issuance in 2025 to fuel growth

With a higher credit growth goal set by the SBV, banks are ramping up their efforts to secure funding through bond issuance.
Central bank cuts interest rate on bills for first time in 2025

Central bank cuts interest rate on bills for first time in 2025

According to data from the financial data provider Wichart, the SBV issued VNĐ19.6 trillion of bills in the past week. The interest rate on the bills decreased by 0.1 percentage point, from 4 per cent to 3.9 per cent on February 14.
Focusing on inspecting inventory of public assets at units with large and complex assets

Focusing on inspecting inventory of public assets at units with large and complex assets

VCN - According to Official Dispatch No. 1456/BTC-QLCS on inspecting the preparation and implementation of the General Inventory of Public Assets recently issued by the Ministry of Finance, the inspection of the inventory of public assets focuses on units
The government seeks approval for revised GDP, CPI targets

The government seeks approval for revised GDP, CPI targets

The Government submitted to the National Assembly for consideration and comments on adjusting the target for the growth rate of gross domestic product (GDP) to 8% or more
Mobile Version