Upgrade of online public services continues

	Customs’ Online Public Service toward “Anywhere – Anytime – Any device”
	Building model customs for better business services
	Customs provide 181 online public services

The General Department of Vietnam Customs has been providing many online public services to support enterprises.

Currently, Customs has 74 administrative procedures providing online public services with the highest level (level 4) in Vietnam. Thereby, they help enterprises perform administrative procedures on the internet such as the clearance of imported and exported goods; taxes, charges, fees, and procedures for vehicles.

Specifically, the electronic portal of Customs has provided many online public services in the process of Customs procedures, such as: tariff lookup, printing bar code list, information lookup of debt tax, registration for companies using digital signatures, etc. Along with that, the electronic portals of local Customs Departments are also connected to the electronic portals of local Provincal People’s Committees, actively contributing to the work of administration reform of the provinces and cities.

In addition, the General Department of Vietnam Customs has been providing supporting services for enterprises, such as consultation through the telephone centre of the General Department of Vietnam Customs; National Single Window administrative office at the General Department of Vietnam Customs; consulting teams at the local Customs Departments and Customs Branches; consulting divisions at the sites of implementation of Customs procedures; a Dialogue conference organized by Customs authorities; and training courses held by Customs agencies and departments.

In the near future, Customs will continue to carry out the reform of administrative procedures, providing online public services to citizens and businesses, towards the implementation of online public services of Customs procedures at the level of 3-4, facilitating enterprises and people and speeding up the process of Customs authorities.

In order to accomplish this goal, the General Department of Vietnam Customs is now conducting a survey to assess the level of satisfaction with the public services supporting businesses of Customs authorities. The opinions of enterprises have also focused on the provisions of Customs laws which have changed the management practices and methods of operations in recent years, contributing to help Customs’ operations to be effective in practice. In addition, these opinions have emphasized the level of simplification of Customs dossier and Customs clearance procedures; and the satisfaction of stakeholders for the settlement of enterprises’ problems in the process of import-export procedures.

According to the Customs Administration Reform and Modernization Department (the General Department of Vietnam Customs), this is an opportunity for businesses to reflect and raise their voices in the process of implementing Customs procedures for exported and imported goods. Thereby, Customs also hope that the business community will present their ideas, feedback, recommendations on the matters which they desire Customs authorities and other relevant agencies to carry out in the near future.

Reviewing overall customs management VCN- The General Department of Customs will carry out reviewing, assessing the overall situation in performing the ...

Reportedly, in the near future, the General Department of Vietnam Customs will hold a conference guiding the business community to understand and update the overall reform plans on the development and modernization of the Customs in the period 2016-2020; policy orientation and development of Customs-Businesses partnership to create favourable conditions for businesses to prepare carefully to meet new requirements.