Digital transformation of Customs and Taxation brings many benefits

	Digital transformation in the tax sector
	People and businesses highly appreciate the digital transformation of the Finance Sector

Ms. Nguyen Thi Cuc and Dr. Can Van Luc (first and second from right) participated in the discussion at the Forum.

How to make it easy for people and businesses to access and use

Discussing at the 2023 Tax - Customs Forum, Dr. Can Van Luc said that the digital transformation of the Customs and Tax sectors has had very positive impacts on people and businesses, thereby creating new deep impression.

The impression with the Customs sector is that it has digitized through providing online public services at a high level (previous levels 3 and 4 or full-process public services according to current regulations - PV). The question is how Customs agencies need to implement the next steps in the digital transformation process. Among them, an important issue is data, which is the soul of digital transformation.

“Big businesses all have a data management, analysis center and state agencies should do the same. The first solution is to have a strategy, in which an important issue is digital transformation culture," Dr. Can Van Luc shared.

According to experts, the subjects managed by the Tax and Customs sectors are very large. In particular, the Tax agency manages 907 thousand businesses and about 28 million people. While the Customs agency is involved in about 80 thousand businesses with import and export activities. Therefore, digital transformation of the Tax and Customs agencies will have a huge spread and people will benefit from this.

“I look forward to better digital transformation so that people can benefit. Recently, we have done a very good job in strategic planning. Specifically, the financial sector is one of the first eight areas prioritized for digital transformation by the Government. The Ministry of Finance also has a strategy to develop the national finance industry, in which I find the pillars of digital transformation to be very important," Dr. Can Van Luc emphasized.

Pursuant to Mr. Can Van Luc, the tax and customs reform and management strategy has also been specifically issued and this shows that the two sectors have taken systematic steps, in which very important targets on digital transformation are also outlined.

“With the above factors, in conclusion, digital transformation in the fields of tax and customs has left many impressions. The first is about electronic invoices, which have been deployed for more than 1 year and have attracted great attention from society. This is a huge success of the Tax sector.

Second is the process, the Tax and Customs sectors do relatively well, but also need more automation. Of course, we still have to minimize the risk of errors and operations," Dr. Can Van Luc shared.

Digital transformation brings 3-party benefits

Sharing the same opinion, Ms. Nguyen Thi Cuc, President of the Vietnam Tax Consulting Association, highly appreciated the effectiveness of digital transformation of the Tax and Customs sector. At the same time, he affirmed that without digital transformation, without electronic invoices, electronic customs procedures, etc it would be very difficult for businesses to carry out customs declarations and tax-related procedures because it takes a lot of time and lots of paperwork, etc.

"This is the effectiveness of digital transformation, which not only brings convenience to people and businesses, but also improves the efficiency of tax and customs management," said Ms. Nguyen Thi Cuc.

Regarding expectations and desires in the digital transformation of the Tax and Customs sectors in the coming time, the President of the Vietnam Tax Consulting Association said that she hopes personal identification numbers will be used in carrying out procedures related to tax and customs for citizens.

“The personal identification number will follow the citizen from birth to death, so this code will be used for taxes, customs, inheritance, social insurance, etc, that is digitization towards transparency, easier, more beneficial for the people, towards e-Government", Ms. Nguyen Thi Cuc commented.