VCN – The Competition and Consumer Protection Department has requested auto importers to review, amend and abolish contents in the sale contract with consumers, which are inconsistent with provisions in Article 16 of the Law on Protection of Consumer Rights.
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Recently, the Competition and Consumer Protection Department under the Ministry of Industry and Trade received questions from consumers about some contents in sale contracts issued by some automakers or dealers, which are inconsistent with provisions in Article 16 of the Law on Protection of Consumer Rights.
Specifically, the content related to allowing the seller to identify the auto price at the time of signing the contract (after signing the contract).
The department followed provisions of Article 16 of Decree 99/2011/ND-CP dated October 27, 2011 of the Government detailing and guiding the implementation of a number of articles of the Law on Protection of Consumer Rights, and sent an official dispatch to car importers.
The Department recommends the importers review the contracts signed with consumers, general transaction conditions, and other contracts to ensure that the contract's terms comply with the provisions of Article 16 of the Law on Protection of Consumer Rights 2010.
If terms and conditions in the contract are not in line with Article 16, the auto importers must amend and abolish these contents and notify the buyers.
By Thanh Nguyen/Ngoc Loan