Procedures for customs processes when the VNACCS/VCIS system experiences disruptions
![]() |
Professional activities of civil servants of Hanoi Customs Department. Photo: N.Linh |
This procedure provides guidelines for handling customs for exported, imported, and transited goods when the VNACCS/VCIS system is fully down, rendering electronic customs processing impossible, while other customs support systems remain operational.
When the VNACCS/VCIS system is down, the following procedures will be conducted on paper:
Customs procedures for export and import goods (including goods transported from border gate to border gate carrying out customs procedure under the type of combined transportation).
Customs procedures for goods in transit, transshipment, or transported independently across border checkpoints, including: export and import goods transported independently; goods in transit through Vietnam’s land territory; transshipment goods transported between sea ports and within the same port.
For low-value goods sent via postal and express delivery services, customs procedures follow separate guidelines from the General Department of Vietnam Customs.
Regarding the general principles, when the VNACCS/VCIS system experiences disruptions, customs procedures, inspections, and supervision follow these principles:
For export and import declarations already registered and assigned a declaration number in the VNACCS system, customs officials retrieve information and print two copies of the export/import goods declaration (including the results of customs clearance status) via the electronic clearance system (V5) to continue processing as outlined in this procedure.
Once the system is restored, assigned officers update the processing results in the system and resume standard procedures.
For declarations that were not registered or assigned a number in the VNACCS system, customs officials guide the declarant to complete a paper-based declaration, following Article 25 of Decree No. 08/2015/ND-CP (amended by Decree No. 59/2018/ND-CP) and continue with customs processing as specified.
For independently transported goods, declarations are completed using transport form 21a/BKVC/GSQL, Appendix V issued with Circular No. 38/2015/TT-BTC (amended by Circular No. 39/2018/TT-BTC).
For anti-dumping tax declarations and information not listed on the paper customs declaration, customs officials guide the declarant to fill in any remaining fields and specify the type of information provided.
The General Department of Vietnam Customs also includes guidelines covering general principles, channeling rules, specific processes for export customs procedures, and procedures for export, import, and transit goods transported independently.
Decision No. 2537/QD-TCHQ takes effect when the VNACCS/VCIS system encounters a disruption as announced by the General Department of Vietnam Customs. Once the system is operational again, the General Department of Vietnam Customs will issue a notification to discontinue the decision.
Related News

Hai Phong Customs sets out 15 tasks to achieve the revenue target of VND 72,000 billion
10:12 | 11/02/2025 Customs

Over 1,500 customs declarations processed by Hai Phong Customs during Tet
14:36 | 10/02/2025 Customs

Numerous FDI enterprises face suspension of customs procedures due to tax debt
09:57 | 18/12/2024 Anti-Smuggling

Customs tightens oversight on e-commerce imports
13:39 | 04/12/2024 Regulations
Latest News

Consulting on customs control for e-commerce imports and exports
14:50 | 14/02/2025 Regulations

Flexible tax policy to propel Việt Nam’s economic growth in 2025
14:14 | 06/02/2025 Regulations

Brandnew e-commerce law to address policy gaps
18:44 | 29/01/2025 Regulations

From January 1, 2025: 13 product codes increase export tax to 20%
14:23 | 29/12/2024 Regulations
More News

Export tax rates of 13 commodity codes to increase to 20% from January 1, 2025
13:46 | 28/12/2024 Regulations

Proposal to reduce 30% of land rent in 2024
14:58 | 25/12/2024 Regulations

Resolve problems related to tax procedures and policies for businesses
13:54 | 22/12/2024 Regulations

New regulations on procurement, exploitation, and leasing of public assets
09:17 | 15/12/2024 Regulations

Actively listening to the voice of the business community
09:39 | 12/12/2024 Customs

Step up negotiations on customs commitments within the FTA framework
09:44 | 08/12/2024 Regulations

Proposal to amend regulations on goods circulation
13:45 | 06/12/2024 Regulations

Review of VAT exemptions for imported machinery and equipment
10:31 | 05/12/2024 Regulations

Do exported foods need iodine supplementation?
11:06 | 29/11/2024 Regulations
Your care
The system has not recorded your reading habits.
Please Login/Register so that the system can provide articles according to your reading needs.

Consulting on customs control for e-commerce imports and exports
14:50 | 14/02/2025 Regulations

Flexible tax policy to propel Việt Nam’s economic growth in 2025
14:14 | 06/02/2025 Regulations

Brandnew e-commerce law to address policy gaps
18:44 | 29/01/2025 Regulations

From January 1, 2025: 13 product codes increase export tax to 20%
14:23 | 29/12/2024 Regulations

Export tax rates of 13 commodity codes to increase to 20% from January 1, 2025
13:46 | 28/12/2024 Regulations