MoIT receives hundreds of complaints related to e-commerce
![]() |
When purchasing goods online, consumers are susceptible to the risk of counterfeit and imitation goods. — Photo plo.vn |
The National Competition Commission under the Ministry of Industry and Trade (MoIT) has received 1,567 complaints from consumers last year.
The commission reports that 5.5 per cent of the complaints were related to e-commerce.
Common problems include poor quality and quantity of goods, unsatisfactory shipping services, failure to compensate or return products, misleading advertising and false information.
The main affected groups are children, the elderly, and people living in rural, highland, and remote areas.
The MoIT has proactively co-ordinated closely with e-commerce platforms to promptly detect and support the handling of problems arising on the platforms.
Through the co-ordination mechanism, the ministry discovered and handled many large-scale cases of fraudulent goods, counterfeit goods, and goods of unknown origin offered for sale in cyberspace; promptly request e-commerce platforms to adjust and remove information with misleading content that can negatively impact consumers.
In the coming time, the ministry will strengthen inspection activities, promptly detect and strictly handle violations in the e-commerce environment.
During the process of handling violations, problems related to handle mechanisms and governing legal regulations will continue to be reviewed and evaluated to propose to competent authorities to continue improving and enhancing legal effectiveness.
At the same time, it will also strengthen communication to raise awareness of consumers, the business community and the whole society in building and developing a healthy and sustainable e-commerce environment. — VNS
Related News
Latest News
![Memorial service for Party General Secretary Nguyễn Phú Trọng](https://english.haiquanonline.com.vn/stores/news_dataimages/2024/072024/26/15/07202426140706-casket20240726150022.6922290.jpg?rt=20240726150406?240726030531)
Memorial service for Party General Secretary Nguyễn Phú Trọng
15:05 | 26/07/2024 Headlines
![Leaders, people bid last farewell to General Secretary Nguyen Phu Trong](https://english.haiquanonline.com.vn/stores/news_dataimages/2024/072024/25/13/croped/screenshot-2024-07-25-114547-399120240725135826.7244170.jpg?240725015851)
Leaders, people bid last farewell to General Secretary Nguyen Phu Trong
13:58 | 25/07/2024 Headlines
![State funeral held for Party General Secretary Nguyen Phu Trong](https://english.haiquanonline.com.vn/stores/news_dataimages/2024/072024/25/14/croped/state-funeral-held-for-party-general-secretary-nguyen-phu-trong-1-800520240725140013.7976120.jpg?240725020054)
State funeral held for Party General Secretary Nguyen Phu Trong
09:00 | 25/07/2024 Headlines
![(INFOGRAPHICS) Party leader develops diplomacy imbued with "Vietnamese bamboo" characteristics](https://english.haiquanonline.com.vn/stores/news_dataimages/2024/072024/24/13/croped/tbt20240724135842.jpg?240724020014)
(INFOGRAPHICS) Party leader develops diplomacy imbued with "Vietnamese bamboo" characteristics
14:00 | 24/07/2024 Headlines
More News
![Prime Minister](https://english.haiquanonline.com.vn/stores/news_dataimages/2024/072024/23/15/croped/anh-ct-712024072209195820240723151002.jpg?240724091811)
Prime Minister's telegram promoting growth, controlling inflation, and stabilizing the macroeconomy in July and the third quarter of 2024
09:18 | 24/07/2024 Headlines
![Gov’t unveils action plan to accelerate industrialisation](https://english.haiquanonline.com.vn/stores/news_dataimages/2024/072024/23/14/croped/hcm-144420240723143123.4882920.jpg?240723023146)
Gov’t unveils action plan to accelerate industrialisation
14:31 | 23/07/2024 Headlines
![Ho Chi Minh City enterprises overcoming difficulties](https://english.haiquanonline.com.vn/stores/news_dataimages/2024/072024/15/16/142024070910274820240715163152.jpg?rt=20240715163155?240723082455)
Ho Chi Minh City enterprises overcoming difficulties
08:24 | 23/07/2024 Headlines
![PM asks for all efforts to ensure sufficient supply of electricity, petroleum products](https://english.haiquanonline.com.vn/stores/news_dataimages/2024/072024/22/14/croped/363185-petrol20240722143133.3479450.jpg?240722023201)
PM asks for all efforts to ensure sufficient supply of electricity, petroleum products
14:31 | 22/07/2024 Headlines
![Ministries asked to review and revise policies on infrastructure development](https://english.haiquanonline.com.vn/stores/news_dataimages/2024/072024/22/14/croped/362555-screen20shot202024-07-1820at2013313520240722142614.6139270.png?240722022731)
Ministries asked to review and revise policies on infrastructure development
14:27 | 22/07/2024 Headlines
![Vietnam](https://english.haiquanonline.com.vn/stores/news_dataimages/2024/072024/22/09/croped/3-ong-nguyen-anh-duong-truong-ban-nghien-cuu-tong-hop-vien-nghien-cuu-quan-ly-kinh-te-trung-uong-ciem-kich-ban-kinh-te202407151102582024071517223620240722095118.jpg?240722100823)
Vietnam's GDP in 2024 could achieve nearly 7% growth
10:08 | 22/07/2024 Headlines
![Foreign diplomats hail late Party chief’s role in Vietnam’s modern history](https://english.haiquanonline.com.vn/stores/news_dataimages/2024/072024/21/19/croped/party-general-secretary-nguyen-phu-trong-visits-cuba-in-2012-411220240721193440.0137290.jpg?240721073532)
Foreign diplomats hail late Party chief’s role in Vietnam’s modern history
19:35 | 21/07/2024 Headlines
![Highest determination to remove IUU "yellow card".](https://english.haiquanonline.com.vn/stores/news_dataimages/2024/072024/19/16/17-449005821-438292439105506-1900049865909254375-n202407101621112024071211045320240719162813.jpg?rt=20240719162816?240720065016)
Highest determination to remove IUU "yellow card".
18:50 | 20/07/2024 Headlines
![Party General Secretary Nguyen Phu Trong passes away](https://english.haiquanonline.com.vn/stores/news_dataimages/2024/072024/20/18/croped/party-general-secretary-nguyen-phu-trong-8-811220240720184221.2451090.jpg?240720064311)
Party General Secretary Nguyen Phu Trong passes away
18:43 | 20/07/2024 Headlines
Your care
![Memorial service for Party General Secretary Nguyễn Phú Trọng](https://english.haiquanonline.com.vn/stores/news_dataimages/2024/072024/26/15/medium/07202426140706-casket20240726150022.6922290.jpg?rt=20240726150406?240726030531)
Memorial service for Party General Secretary Nguyễn Phú Trọng
15:05 | 26/07/2024 Headlines
![Leaders, people bid last farewell to General Secretary Nguyen Phu Trong](https://english.haiquanonline.com.vn/stores/news_dataimages/2024/072024/25/13/croped/medium/screenshot-2024-07-25-114547-399120240725135826.7244170.jpg?240725015851)
Leaders, people bid last farewell to General Secretary Nguyen Phu Trong
13:58 | 25/07/2024 Headlines
![State funeral held for Party General Secretary Nguyen Phu Trong](https://english.haiquanonline.com.vn/stores/news_dataimages/2024/072024/25/14/croped/medium/state-funeral-held-for-party-general-secretary-nguyen-phu-trong-1-800520240725140013.7976120.jpg?240725020054)
State funeral held for Party General Secretary Nguyen Phu Trong
09:00 | 25/07/2024 Headlines
![(INFOGRAPHICS) Party leader develops diplomacy imbued with "Vietnamese bamboo" characteristics](https://english.haiquanonline.com.vn/stores/news_dataimages/2024/072024/24/13/croped/medium/tbt20240724135842.jpg?240724020014)
(INFOGRAPHICS) Party leader develops diplomacy imbued with "Vietnamese bamboo" characteristics
14:00 | 24/07/2024 Headlines
![Prime Minister](https://english.haiquanonline.com.vn/stores/news_dataimages/2024/072024/23/15/croped/medium/anh-ct-712024072209195820240723151002.jpg?240724091811)
Prime Minister's telegram promoting growth, controlling inflation, and stabilizing the macroeconomy in July and the third quarter of 2024
09:18 | 24/07/2024 Headlines