Many information channels to listen to clients' opinions about the State Treasury

	The State Treasury promotes digitalization of expenditure control
	State Treasury requires ensuring IT system to serve year-end settlement
	Enhancing and streamlining of regular expenditure payment processes at the state treasury

Professional activities at Ninh Thuan State Treasury Photo: Ninh Thuan State Treasury.

Diversify information channels

According to information from the State Treasury, in order to promptly capture information and improve the quality of clients’ service transactions, the State Treasury has diversified information channels. Specifically, the system for receiving and processing feedback and recommendations on administrative regulations in the field of State Treasury, the suggestion box; Operate well the question and answer section on the State Treasury's electronic information portal. The State Treasury also organized an investor conference, conducted a survey, and evaluated the level of satisfaction of individuals and organizations with the services of the State Treasury.

Thanks to that, clients’ feedback information is promptly processed by the State Treasury; Difficulties and problems from the grassroots are analyzed, evaluated by the State Treasury, and proposed to competent authorities for consideration and amendment to suit reality.

This work has been thoroughly implemented at local State Treasuries. Da Nang State Treasury has been recognized and appreciated by the People's Committee of Da Nang City for its efforts in the innovation process, determination to implement administrative reform, by promoting propaganda work, and fully and promptly publicize administrative procedures through many channels, innovate in many forms, and complete the upgrade of Da Nang State Treasury website on the city's Electronic Information Portal; Strengthen supervision and resolution of administrative procedures, etc.

Ninh Thuan State Treasury also continues to reform administrative procedures, upholding the sense of responsibility, discipline and dedication in performing public duties of each civil servant. The unit has organized conferences to exchange and disseminate new regime documents and professional processes related to control of regular and investment expenditures; Answer and resolve clients' problems and difficulties when making transactions and payments.

Inspect and supervise the compliance of State Treasury civil servants

Along with this work, the State Treasury also focuses on inspection and supervision of the implementation of administrative procedures by State Treasury civil servants. In recent times, the State Treasury has issued two regulations on control and risk prevention in state budget expenditure control, accounting and payment at the State Treasury system and many remote monitoring processes of State Treasury operations.

According to the State Treasury, these documents are both mandatory regulations and a manual for State Treasury units to take actions to prevent risks and strengthen internal supervision to improve the labor productivity of State Treasury officers and improve the quality of client service transactions. To increase the effectiveness of inspection and supervision, the State Treasury has directed State Treasury units to associate inspection and supervision results with the responsibilities of heads of the State Treasury at all levels, along with the assessment and classification of civil servants, annual emulation and reward work.

In addition, the State Treasury said it has implemented many practical measures to tighten discipline, improve public service ethics, spirit and attitude to serve clients’ transactions, avoiding delays, causing difficulties and troubles in resolving administrative procedures.

Specifically, strengthening the responsibility in receiving and resolving administrative procedures of State Treasury civil servants; organize training and refresher courses for civil servants on office culture and communication skills; Carry out rotation, transfer, and change of working positions for civil servants to ensure compliance with regulations; Strictly handle and immediately transfer civil servants whose poor service attitude is reported by clients.

With this result, for many consecutive years, the State Treasury has ranked in the top position among units under the General Department of the Ministry of Finance that have well implemented administrative reform; The level of satisfaction of individuals and organizations with the services of the State Treasury has improved over the years. In 2022, the rate reached 94.5%, the first phase in 2023 reached 95%, and the second phase in 2023 reached 95.85%.

In the coming time, continuing the motto "client is the center, the object of service", units under the State Treasury will continue to thoroughly grasp and disseminate survey results and evaluate the satisfaction level of organizations, individuals regarding the unit's service, especially client feedback and assessments on the way of working as well as the attitude of civil servants in the process of receiving and resolving administrative procedures. From the results obtained, units will further tighten discipline in implementing mechanisms, policies and professional processes, and strictly handle civil servants whose behavior does not meet public ethical standards.

In addition, the State Treasury will focus on researching and amending Decree No. 11/2020/ND-CP regulating administrative procedures in the field of State Treasury in the direction of carefully reviewing and restructuring the process, reducing and simplifying administrative procedures, being implemented entirely in the electronic environment, on the basis of connecting and sharing digital data between ministries, departments, branches and interconnecting information technology systems between the State Treasury and units which use state budget. Along with that, there are many solutions to strengthen the responsibility of unit heads in improving service quality in implementing administrative procedures and providing public services.