Most Tax agencies have social media accounts

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The General Department of Taxation organizes online seminars to provide support and guide policies

Tax authorities at all levels have strengthened communication and support for taxpayers through electronic means to meet the digital transformation trend of the Government and the taxpayer's needs.

The tax industry has focused on disseminating new tax policies, electronic invoices and supporting policies for businesses and people such as Resolution 43/2022/QH15 on fiscal and monetary policies to support the program of socio-economic recovery and development; Decree 15/2022/ND-CP on tax exemption and reduction policies under Resolution 43/2022/QH15; Decree 32/2022/ND-CP dated May 21, 2022 of the Government on extending the deadline for paying excise tax for domestically manufactured or assembled automobiles; Decree 34/2022/ND-CP dated May 28, 2022 extending the deadline for payment of value-added tax, corporate income tax, personal income tax and land rent in 2022.

The tax industry has also enhanced dissemination of administrative reform; application of information technology, digital transformation serving taxpayers and tax management according to risk analysis; implementation of electronic invoices; tax management for e-commerce business activities and real estate transfer.

In the first six months of 2022, tax authorities at all levels have worked with the press and media agencies to post more than 1,300 programs on television, more than 48,200 news articles on radio channels, more than 4,400 in traditional newspapers and magazines and more than 25,000 news articles, photos and videos on the tax agencies' websites at all levels, according to the report of the General Department of Taxation.

Most tax authorities at all levels have social media accounts. The General Department of Taxation has a fanpage and a youtube channel; many Tax Departments also have their own Zalo channel such as Vinh Phuc, Ho Chi Minh, Hanoi, Hai Phong, Nam Dinh, Yen Bai.

In fact, social media is a very effective communication method because of its timeliness and convenience. Information from the tax authority is transferred directly to the taxpayer through the taxpayer's Zalo account, the taxpayer does not take time to look up and learn, but receives official information from the tax agency.

The General Department of Taxation said the support of taxpayers has gradually shifted from direct support at the tax office to online support, accelerated problem-solving through the hotline, online exchange section on the Tax Portal; online support through 479 information channels of the whole tax industry; posting clips, instructional documents on the website of the Tax industry and social networks (zalo, Facebook) of tax authorities at all levels.

In the first half of the year, the Tax industry provided information to taxpayers through more than 2.5 million emails; supported more than 347,000 taxpayers through zalo, fanpage of Tax Departments; organized more than 300 dialogue conferences with about 108,000 participants; organized nearly 780 training courses for more than 184,000 participants; and directly guided at the "one-stop" unit of the tax office with more than 332,000 people.

The General Department of Taxation has also organized many online sessions to provide support and guide policies as well as answers to questions of taxpayers through livestreams on social media platforms. Livestreams attract a huge number of followers and interactions.

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In particular, the taxpayer support through the 479 Q&A channels system has been further reformed through the classification of 47 types of questions, and supplementing the function of automatic question classification to improve efficiency and professionalism and reduce the workload for taxpayers. Between January and June, the system received 4,709 questions and answered 3,669 questions (reaching 78%).