More administrative procedures to go online: Minister

The Government of Vietnam wants the business community to provide feedback and input to help improve the National Public Service Portal
more administrative procedures to go online minister

A screenshot of the National Public Service Portal (File Photo: VNA)

To cope with COVID-19 pandemic, the Government has been pushing more administrative procedures online, including the use of e-documents and e-reports, and the establishment of information and public service portals on local levels, said Minister-Chairman of the Government Office Mai Tien Dung.

The Government’s Decision 45/2020/ND-CP also dictated, for the first time, that online procedures be recognised by governmental agencies to reduce red tape, paperwork for businesses and to promote online transactions as well as the digital economy.

“Since its formation, the National Public Service Portal has proven to be an effective tool in the country’s scheme to digitalise administrative procedures. In addition, the portal also helps improve the transparency and accountability of local governments,” said Dung.

The portal has developed from just eight groups of public services, to provide nearly 400 services with more than half designed to meet the needs of businesses. The portal allows firms to open service tickets with ministries, agencies and local authorities.

Citizens and businesses can track how their applications are being processed and at the same time, the Office of the Government can keep an eye on the proceedings and when required, send feedback and instructions.

Speaking at the conference, the World Bank’s Country Director for Vietnam Ousmane Dione noted the COVID-19 pandemic had brought unprecedented disruption to social and economic development on a global scale. He called for the Government and business community to work together to fight the crisis.

Along with effective public health measures taken by the Government, the country’s swift digitalisation of public services was a highlight of its ability to deal with the pandemic.

Dione said the portal was of tremendous value in stopping the spread of the coronavirus and in protecting the health of citizens and public servants.

He called for actions to be taken by the private sector to hasten business digitalisation to improve business resilience and ensure operations can run uninterrupted. As made clear by the pandemic, businesses with a high level of digitalisation have proven much less likely to be affected while others suffered disastrous consequences or were put out of operations.

In addition, applications of digitalisation, e-commerce, big data and Artificial Intelligence may boost productivity and add value for small-to-medium-sized enterprises by up to 26%, he said, citing a 2019 study conducted in Singapore. On a regional scale, digitalisation has the potential to create VND1.1 trillion in GDP value for ASEAN economies by 2025.

Dione also called for the Government to continue with administrative reforms to cut costs and time for businesses. To this end, data gathered by the portal may provide an excellent starting point for the Government to identify time-wasting procedures and bottlenecks in the system.

The national public service portal debuted on December 9, 2019, and has logged more than 140,000 registered accounts, 35 million visits, 7.3 million documents and processed more than 68,000 documents.

It is estimated as much as VND6.49 trillion (US$280 million) has been saved thanks to online public services a year, which includes VND3.036 trillion from the portal.

According to the report of the Government Office, after six months in operation, the portal has supplied 389 online public services (160 for people and 229 for enterprises) in sales promotion, electricity supply, payment of taxes, charges and fees, electronic tax declaration and payment and tax extension request.

Starting from May 12, the portal has started additional services to support citizens and businesses affected by COVID-19 including workers who have lost their jobs or had their salaries suspended, employers who have borrowed to compensate laid-off workers, applications to delay payments of personal and business income.

Source: VNA
english.vov.vn

Related News

Ha Nam Ninh Customs embraces digital transformation in administrative procedures

Ha Nam Ninh Customs embraces digital transformation in administrative procedures

VCN - In a move to align with the General Department of Vietnam Customs' digitization strategy, Ha Nam Ninh Customs has taken significant strides to convert records and administrative processes from paper to digital format across all operational areas.
Large space for Vietnamese fruit export conquering the world market

Large space for Vietnamese fruit export conquering the world market

VCN - Although there has been very impressive growth in recent times, Vietnam's fruit exports still have large space to continue to create new steps in the future.
Quang Tri Customs launches online vehicle management application

Quang Tri Customs launches online vehicle management application

VCN - To reduce time and costs for businesses, contributing to the socio-economic development of the province, Quang Tri Customs Department has launched "online vehicle management application at border areas " at Lao Bao and La Lay Border Gate Customs Branches.
Tax sector focuses on simplifying tax administrative procedures

Tax sector focuses on simplifying tax administrative procedures

VCN - The tax sector is focusing on researching and proposing amendments to legal documents to simplify processes and procedures; promoting the modernization of information technology applications to support the settlement of tax refund dossiers more conveniently and quickly.

Latest News

Labour market to see changes in key industries

Labour market to see changes in key industries

It is anticipated that the technology, renewable energy and logistics sectors would continue to expand rapidly in 2025.
Prime Minister warns of possible global trade war, pushes for preparation

Prime Minister warns of possible global trade war, pushes for preparation

The Government leader warns of a possibility of a trade war that may disrupt the global supply chain.
Positive economic indicators recorded in early 2025: Gov

Positive economic indicators recorded in early 2025: Gov't spokesperson

Trade remained smooth, with total import-export turnover estimated at $63.15 billion, down 10.5 per cent from the previous month and 3.5 per cent year-on-year.
General Secretary urges immediate return to work after Tết

General Secretary urges immediate return to work after Tết

Party General Secretary Tô Lâm praised efforts to ensure a well-organised holiday, but stressed the need for authorities and businesses to return to work promptly. He warned against extended celebrations and called for full focus on meeting February and first-quarter deadlines.

More News

Government holds gathering to celebrate Party’s 95th anniversary, Lunar New Year

Government holds gathering to celebrate Party’s 95th anniversary, Lunar New Year

PM Phạm Minh Chính expressed his hope for continued support from the Party Central Committee, its Politburo and Secretariat, current and former leaders, the National Asembly, and the Việt Nam Fatherland Front for the Government to fulfil its tasks, creating momentum for the whole country to make development breakthrough and enter the era of the nation’s rise.
Việt Nam’s manufacturing PMI slips into contraction in January

Việt Nam’s manufacturing PMI slips into contraction in January

Business conditions in the Vietnamese manufacturing sector weakened in the first month of 2025 with drops in both output and new orders.
Party’s 95-year journey: Capitalising on great solidarity in era of nation’s rise

Party’s 95-year journey: Capitalising on great solidarity in era of nation’s rise

The past 95 years have formed a glorious and pride-worthy period for the Vietnamese people as they have gradually eliminated poverty and backwardness, steadily moving towards a wealthier and happier future.
Great opportunities for cooperation with Việt Nam in 2025: Malaysian Ambassador

Great opportunities for cooperation with Việt Nam in 2025: Malaysian Ambassador

Malaysian Ambassador to Việt Nam Dato’ Tan Yang Thai says he believes that 2025 will bring even greater opportunities for cooperation between the two countries in his recent interview with the Vietnam News Agency.
Structural reform, innovation to drive Việt Nam

Structural reform, innovation to drive Việt Nam's sustainable development: EuroCham chair

Bruno Jaspaert, chair of EuroCham Vietnam told the Vietnam News Agency in a recent interview that Việt Nam continued to stand out as a highly attractive destination for foreign investors, including those from Europe.
At threshold of a new era: Vietnam accelerates toward breakthroughs

At threshold of a new era: Vietnam accelerates toward breakthroughs

Vietnam is poised to enter a new era of the nation's rise, acceleration and breakthroughs, marked by a major milestone: the 14th National Congress of the Communist Party of Vietnam (CPV).
Vietnamese, Russian leaders exchange congratulations on diplomatic ties anniversary

Vietnamese, Russian leaders exchange congratulations on diplomatic ties anniversary

Building on the strong ties nurtured by generations of leaders and people over the past 75 years, the traditional friendship and Comprehensive Strategic Partnership between Việt Nam and Russia will continue to yield positive results, living up to the two countries’ glorious histories.
State President Lương Cường extends Lunar New Year greetings

State President Lương Cường extends Lunar New Year greetings

In the moment of the transition between the old Year of the Dragon and the New Year of the Snake, State President Lương Cường, on behalf of leaders of the Party and State, extended his New Year greetings to all people across the country, as well as the Vietnamese community abroad.
Enjoying festive Tết atmosphere in Hà Nội with a variety of cultural activities

Enjoying festive Tết atmosphere in Hà Nội with a variety of cultural activities

Many vibrant and attractive events are being hosted in the capital to entertain both Hanoians and visitors during the nine days of Tết (Lunar New Year), according to the city’s Department of Tourism.
Read More

Your care

Latest Most read
Labour market to see changes in key industries

Labour market to see changes in key industries

It is anticipated that the technology, renewable energy and logistics sectors would continue to expand rapidly in 2025.
Prime Minister warns of possible global trade war, pushes for preparation

Prime Minister warns of possible global trade war, pushes for preparation

The Government leader warns of a possibility of a trade war that may disrupt the global supply chain.
Positive economic indicators recorded in early 2025: Gov

Positive economic indicators recorded in early 2025: Gov't spokesperson

Trade remained smooth, with total import-export turnover estimated at $63.15 billion, down 10.5 per cent from the previous month and 3.5 per cent year-on-year.
General Secretary urges immediate return to work after Tết

General Secretary urges immediate return to work after Tết

Party General Secretary Tô Lâm praised efforts to ensure a well-organised holiday, but stressed the need for authorities and businesses to return to work promptly. He warned against extended celebrations and called for full focus on meeting February and first-quarter deadlines.
Government holds gathering to celebrate Party’s 95th anniversary, Lunar New Year

Government holds gathering to celebrate Party’s 95th anniversary, Lunar New Year

PM Phạm Minh Chính expressed his hope for continued support from the Party Central Committee, its Politburo and Secretariat, current and former leaders, the National Asembly, and the Việt Nam Fatherland Front for the Government to fulfil its tasks, creating momentum for the whole country to make development breakthrough and enter the era of the nation’s rise.
Mobile Version